Tasia Smith
Hampton,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavior Technician
ABC Behavior
2024.03 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
Direct Support Professional
The Peninsula Community Care Center
2015.02 - Current
- Providing patient care to mentally disabled patients, assist patient with their daily living needs, assist patients with their personal hygiene care, teach patients life skills by providing love and compassion, provide transportation to patients as part of the day program.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Community Engagement Coordinator
The Peninsula Community Care Center
2017.08 - 2024.03
- Improve skills necessary to build positive social behavior, interpersonal competence, greater independence, employability and personal choice necessary to access typical activities in community life such as those chosen by the general population, such as volunteer activities, community education, or training.
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Delivered high-level administrative support to board during regular operations and special meetings.
- Developed classes and events fostering loyalty and educating groups about offerings.
- Increased public awareness of company''s mission and values by creating engaging social media content and promotional materials.
Administrative Assistant
JB Transportation LLC
2023.01 - 2024.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Amazon Delivery Driver
Amazon Warehouse
2022.09 - 2023.10
- Deliver packages and load up truck in a timely manner.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Inside Director
Initiating Moors LLC
2021.01 - 2023.01
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Delivery Driver
US PACK
2021.02 - 2022.08
- Deliver car parts from store to store.
Seasonal Personal Vehicle Driver
UPS
2020.11 - 2021.01
- Meet a driver at a location, get packages to load your personal vehicle with, and then deliver the packages with your route given to you.
Team Leader in First Aid
Regional Building Committee
2013.10 - 2017.01
Sterilization Assistant
Dr. Watkins
2014.01 - 2015.02
- Sterile all instruments and set up patient rooms Monday, Tuesday, and Thursday.
Internship
Walgreens on J. Clyde Boulevard
2013.02 - 2013.02
Education
Some College -
Sentara College of Health Sciences
Chesapeake, VA01.2016
High School Diploma -
Bethel High School
Hampton, VA01.2013
Vocational -
New Horizons Regional Education Center
Hampton, VA01.2012
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Social Skills Development
- Positive Reinforcement
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Filing
- Customer Relations
- Scheduling
- Strong Problem Solver
- Critical Thinking
- Documentation and Recordkeeping
- Microsoft Office Suite
Certification
- Driver's license
- CPR Certification
- First Aid Certification
- DOT Medical Card, 06/21, 06/23
Timeline
Behavior Technician
ABC Behavior
2024.03 - Current
Administrative Assistant
JB Transportation LLC
2023.01 - 2024.02
Amazon Delivery Driver
Amazon Warehouse
2022.09 - 2023.10
Delivery Driver
US PACK
2021.02 - 2022.08
Inside Director
Initiating Moors LLC
2021.01 - 2023.01
Seasonal Personal Vehicle Driver
UPS
2020.11 - 2021.01
Community Engagement Coordinator
The Peninsula Community Care Center
2017.08 - 2024.03
Direct Support Professional
The Peninsula Community Care Center
2015.02 - Current
Sterilization Assistant
Dr. Watkins
2014.01 - 2015.02
Team Leader in First Aid
Regional Building Committee
2013.10 - 2017.01
Internship
Walgreens on J. Clyde Boulevard
2013.02 - 2013.02
Some College -
Sentara College of Health Sciences
High School Diploma -
Bethel High School
Vocational -
New Horizons Regional Education Center
- Driver's license
- CPR Certification
- First Aid Certification
- DOT Medical Card, 06/21, 06/23
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