Tasia Ward
Sedro-Woolley,WA
Summary
Accomplished Nursing Assistant offering over 8 years in the medical field. I am very excited to focus my time and energy into something new with flight attending. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
CHINN GYN
11.2021 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided excellent customer service to all patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Requesting and receiving medical records from outside facilities.
- Scheduling patient appointments.
- Confidence in answering patient questions and daily clinical tasks.
- CPR Certified.
- Contacting patients with lab and testing results.
- Paying close attention to details and excellent documentation.
Medical Assistant
Mount Baker Pain Clinic
11.2020 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Rooming patients and providing excellent customer service.
- Pill count on scheduled drugs.
- Documenting vital signs.
- Excellent documentation for charting and prep.
- Requesting information from other medical clinics.
- Communicating with pharmacies about prescriptions and medications.
- Answering phones and transferring calls.
- Scheduling patient appointments.
- Ordering office supplies and stocking patient rooms.
Certified Nursing Assistant
Eden Home Healthcare
12.2019 - 04.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Transportation to and from appointments.
- Transportation for errands including grocery shopping.
- Assistance with cleaning and cooking healthy meals.
Bookkeeper
Ibbetson Yacht Solutions
09.2018 - 11.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Deep cleaning of client yachts.
- Excellent customer service and maintaining great relationship with coworkers and clients.
Mental Health Technician
Smokey Point Behavioral Hospital
10.2017 - 08.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Planned and held group sessions for patients to ingage in daily.
- Collected and documented vital signs.
Certified Nursing Assistant
Josephine Sunset Home
11.2015 - 09.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Customer Service Representative
Kohls Department Store
06.2013 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trusted key holder for cash register.
- Provided cash change for registers at the front of the store.
- Processed returns and exchanges.
- Trusted in pricing odd end items for resale.
- Assisted in merchandising and unloading trucks.
- Overnight sale changes and remodels.
Education
High School Diploma -
Sedro Woolley Senior High School
Sedro-woolley, WA06.2011
Skills
- Customer Service
- Direct Patient Care
- Reliable team player
- Compassionate
- First Aid
- Sterile technique
- Complex Problem-Solving
- Trustworthy companion
- Emergency Response Preparedness
Certification
- CNA - Certified Nurse Assistant
- CPR / First Aid
Timeline
Medical Assistant
CHINN GYN
11.2021 - 02.2024
Medical Assistant
Mount Baker Pain Clinic
11.2020 - 11.2021
Certified Nursing Assistant
Eden Home Healthcare
12.2019 - 04.2020
Bookkeeper
Ibbetson Yacht Solutions
09.2018 - 11.2019
Mental Health Technician
Smokey Point Behavioral Hospital
10.2017 - 08.2018
Certified Nursing Assistant
Josephine Sunset Home
11.2015 - 09.2017
Customer Service Representative
Kohls Department Store
06.2013 - 07.2015
High School Diploma -
Sedro Woolley Senior High School
- CNA - Certified Nurse Assistant
- CPR / First Aid
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