Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasia Williams

Camden ,NJ

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Cooper Hospital. Excelled in multitasking, organization, and creative problem-solving, significantly reducing call wait times. Demonstrated exceptional teamwork and collaboration, ensuring high levels of customer satisfaction and efficient case management.

Overview

9
9
years of professional experience

Work History

Caregiver

Public Partnerships, PPL
Newark, NJ
03.2020 - Current
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Dsp/Companion Caregiver

woodsmanor
Haddonfield, NJ
01.2018 - 02.2020
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Recorded client status progress and challenges in logbooks and reports.

Call Center Customer Service Specialist

Cooper Hospital
01.2016 - 01.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced call wait times by efficiently managing high volume of inbound calls and providing timely solutions to customer concerns.
  • Addressed customer account discrepancies and concerns.
  • Scheduled doctors appointment/ referrals.

Education

N/A - Digital Communications And Media

Rowan University
Camden NJ

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry
  • Scheduling management
  • Creative problem solving
  • Administrative support
  • Staff support
  • Daily living activities assistance
  • Nutritional guidance
  • Compassionate care

Timeline

Caregiver

Public Partnerships, PPL
03.2020 - Current

Dsp/Companion Caregiver

woodsmanor
01.2018 - 02.2020

Call Center Customer Service Specialist

Cooper Hospital
01.2016 - 01.2018

N/A - Digital Communications And Media

Rowan University

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Tasia Williams