Hi, I’m
Tasia Allison
Katy,TX
Summary
Confident Patient Business Services Coordinator promoting effective communication, relationship building and time management skills. Offering 11 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
years of professional experience
Work History
TIRR Memorial Hermann
Coordinator, Patient Business Services
11.2020 - Current
Job overview
- Facilitates resolution to patient problems and concerns, ensuring appropriate service recovery
- Manages, assigns, and coordinates workflow of assigned staff
- Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers
- Promotes individual and professional growth by meeting requirements for mandatory continuing education
- Provides daily feedback to employees as required, gives input for performance appraisals, conducts quality inspections, assist with interview and hiring process, supervises employee training
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees
- Direct day-to-day administrative and operational functions for 132-bed facility, providing guidance and leadership to over 10 employees across more than 2 departments
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Established and updated work schedules to account for changing staff levels and expected workloads
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
TIRR Memorial Hermann
Patient Access Representative III
04.2019 - 11.2020
Job overview
- Develops strong working relationships with external referral sources and internal staff including Admissions, Physicians, Outpatient Clinic, Marketing staff and other departments while adhering to confidentiality rules
- Receives transfer requests from referring facilities and coordinates patient transfer to receiving facility using excellent customer service skills with all callers
- Communicates in effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians' office staff
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system with high degree of accuracy
- Ensures timeliness and proper distribution of daily reports
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
MD Anderson Cancer Center
Patient Access Specialist
03.2016 - 10.2019
Job overview
- Schedules patient appointments and enters required information in computer system in accurate and timely manner
- Obtains demographic, insurance and financial information from patient or guarantor
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor, and obtaining necessary signatures
- Protects financial integrity of facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required time frames
- Communicates in effective and professional manner with Physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families
- Receives, classifies, reconciles, consolidates, and/or summarizes documents and information
Houston Methodist
Clinical Business Representative
09.2014 - 08.2016
Job overview
- Processes check-in and check-out on POS system and displays knowledge of all POS functions
- Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre- payments and co-insurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations.
- Processes registration of new patients including name search and account set up with insurance and demographic information
- Manage patient schedule, working cooperatively with front office and back-office staff to ensure workable schedules.
- Ensures documentation standards are followed and account notations are made in appropriate system(s) timely and accurately.
- Ensures accounts are financially secure by reviewing and documenting benefits, patient liabilities, authorization/pre-certification requirements, notification requirements, and other relevant information.
Kelsey-Seybold Clinic
Healthcare Services Representative III
09.2011 - 09.2014
Job overview
- Answer in-bound phone calls (100 or more per day), make and confirm appointments both on the phone and in appointment system.
- Direct inbound calls to appropriate department or personnel.
- Utilize multiple software programs and systems that include IDX, Call Track, Centramax Plus, and physician referral system.
- Fast paced environment where excellent attention to detail and accuracy is needed and required.
- Obtain patient demographics, insurance, and financial responsibility information in order to complete accurate registration.
- Interpret and coordinate physicians' orders to schedule diagnostic test, procedures, treatments, and physician appointments.
- Manage, monitor, and facilitate complete of patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining institution's standards of customer service and quality patient care
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Skills
- Organization and Time Management
- Customer Service Standards
- Patient Services Management
- Software Applications
- Operational Requirements
- Patient Relations
- Operational Efficiency
- New Hire Orientation
- Customer Experience
- Effective Written and Verbal Communication
- Productivity Improvements
- Recruit Well-Qualified Staff
- Organizational Goal Development
- Employee Performance Evaluations
- Workflow Processes
Additional Information
- 2022 TIRR Employee of the Year Nominee
Websites
Timeline
Coordinator, Patient Business Services
TIRR Memorial Hermann
11.2020 - Current
Patient Access Representative III
TIRR Memorial Hermann
04.2019 - 11.2020
Patient Access Specialist
MD Anderson Cancer Center
03.2016 - 10.2019
Clinical Business Representative
Houston Methodist
09.2014 - 08.2016
Healthcare Services Representative III
Kelsey-Seybold Clinic
09.2011 - 09.2014