Tasiah Gasque
Charlotte,NC
Summary
Organized employee proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
13
13
years of professional experience
Work History
Server
Link And Pin
2022.11 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Manager of Operations
Hilton Head Island Movers
2016.08 - 2023.12
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
Harris Teeter
2011.05 - 2013.06
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Volunteer
Youth Build
2011.08 - 2012.05
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced community engagement by organizing and leading outreach events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assisted in different activities geared towards uplifting the elderly and young children of the community.
Education
High School Diploma -
Indian Land High School
Indian Land, SC05.2013
Skills
- Order Management
- Guest Engagement
- Point of sale operation
- Cash Handling
- Exceptional customer service
- Sales expertise
- Professional Appearance
- Interact with Integrity and Professionalism
Certification
Timeline
Server
Link And Pin
2022.11 - Current
Manager of Operations
Hilton Head Island Movers
2016.08 - 2023.12
Volunteer
Youth Build
2011.08 - 2012.05
Cashier
Harris Teeter
2011.05 - 2013.06
High School Diploma -
Indian Land High School
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