Tasia Owens
Farmers Branch,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Inventory/Operations Manager with 8+ years of success. Successfully achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal business partners and executives to adopt new functional technology to meet company goals and objectives.
Overview
10
10
years of professional experience
Work History
Shipping and Inventory Operations Manager
Total Ancillary, MindSight Medical
01.2021 - Current
- Developed and implemented policies and procedures for inventory management.
- Implemented EOQ and FIFO inventory methods to mitigate risk of out-of-stock items and avoid loss due to expiring product.
- Successfully increased orders output by 25% in 90-day timeframe
- Create and implement standard operating procedures and workflows.
- Mediate between logistics unit and vendors in case of discrepancies in shipments and inventory demand.
- Identify opportunities for enhancement and suggest ways of improvement to business partners and executive team.
- Determine and prioritize shipping methods that are needed to meet schedules for all clients' needs.
- Implement lean daily standards to increase quality of customer service and efficiency.
- Improved operational standards by creating companywide initiative to improve returns and account for consignment product.
- Improved inventory variance by 7% within 30 days.
- Decreased outstanding consignment product inventory by 1.5 million dollars.
- Established advanced skill level of web-based programs and other internal company programs to better reach objectives and expectations.
- Trained new staff on job duties, company policies, and expectations.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Collaborates with client services and accounting departments to manage supplier relationships, product inventory and purchasing across multiple companies.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted research to address shipping errors and packaging mistakes.
- Established re-order points and monitored supplier performance.
Operations Manager II
XPO Last Mile
09.2019 - 01.2021
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Ran daily operations of 30,000 sq fulfillment center that housed consigned, non-consigned, and forward freight.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions
- Maintained dedicated teams of contract carriers to fulfill daily deliveries and installation of major appliances and freight.
- Managed office team including customer service reps, associate managers, warehouse management staff and associates.
- Managed inventory control processes including inbound and outbound shipments to drive quality operations.
- Created and monitored KPIs against targets; led organization to meet or exceed KPIs.
- Initiated and facilitated projects focusing on improvement of safety, quality, delivery, costs, and morale.
- Build rapport and relationships with third party contractors to fulfill last mile deliveries.
- Managed day-to-day operations including dispatch team, driving teams, and contract carriers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Manager/Event Manager
Club Demonstration Services
10.2017 - 10.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Monitored and controlled event expenditures to meet budgets
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Provide exceptional communication between warehouse managers, vendors, product demonstrators as well as to participate in new location grand openings as required.
- Improved operational systems, processes and best practices that guarantee organizational well-being purchase materials, plan inventory, and ensure warehouse efficiency.
- Examined financial data/statements and use them to improve profitability.
- Performed quality controls and monitor production KPI's.
- Increased sales by 20% year over year due to events and vendor relationships.
- Effectively managed, train, and developed all associates with primary emphasis on decreasing turnover and increasing retention.
General Manager
TMX Finance
10.2015 - 09.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed operations including verifications, sales, and collections of payments.
- Effectively managed overhead costs, including fees, P&L while exceeding or meeting all company goals.
- Effectively manage, train, and developed all associates with primary emphasis on recruitment, decreasing turnover and increasing retention.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted diverse and engaging workplace by creating positive morale and understanding of all associates.
- Drove sales and profit growth through business-to-business relationship selling and growth.
- Planned and executed marketing initiatives including creating marketing strategies and brand awareness.
- Ensured sales transactions, customer payments, and collection activities were properly performed in accordance with company operating procedures and all applicable laws.
- Prepare and analyze company reports and communicate information as necessary to various levels of management.
- Interacted with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Store Co-Manager
Kroger Company
10.2013 - 10.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices by 7%.
- Responsible for overall day-to-day operations including continuous hiring and development of store associates to achieve desired sales and EBITDA results.
- Daily assessed stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.
- Provide coaching and development of store associates through both formal and informal interactions.
- Role model and demonstrate company's core values.
- Effectively managed, trained, and developed 200+ associates including vendors from third party companies with focus on staffing, reducing turnover and increasing retention.
- Created data sheets and studied them to understand trends of overtime usage, absenteeism, turnover, and retention.
- Effectively anticipated and managed labor costs.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives.
- Worked with department heads and associates to identify opportunities in store, develop timely solutions and create action plans to ensure implementation of plans.
- Drove sales working with department managers to produce and maximize sales and profits, reduce shrink, and improve each store department's contribution.
- Assisted store manager with store-level financial performance discussions to include developing budgets and other targeted goals with store associates.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Arts - Business Administration
Christian Brothers University
Memphis, TN05.2011
Skills
- Leadership
- Performance Management
- Operations Management
- Logistics Management
- Procedure Optimization and Improvements
- Inventory Forecasting and Auditing
- Project Planning and Scheduling
- Interdepartmental Collaboration
- Business and Financial Acumen
- Policy and Procedure Implementation
- Inventory Control
- Customer Relationship Management
- Productivity Improvement
- P&L Comprehension
- Project Management
Websites
Accomplishments
- Achieved 25% decrease in outstanding consignment loss by revamping and streamlining consignment processes and tracking of consigned inventory.
- Used Microsoft Excel to create inventory tracking spreadsheets and gather data for forecasting and ordering.
- Documented and resolved issues with shipping processing which led to 50% increase in output of shipments per day.
- Increased inventory accuracy from 90 to 99% by creating and implementing new standards of operations and verification methods to mitigate loss and errors.
- Successfully streamlined inventory management by introducing Fishbowl Software and creating tasks for error management and shipment tracking.
- Achieved client retention by adding additional third party shipment carriers to deliver more shipments to more clients.
Timeline
Shipping and Inventory Operations Manager
Total Ancillary, MindSight Medical
01.2021 - Current
Operations Manager II
XPO Last Mile
09.2019 - 01.2021
Operations Manager/Event Manager
Club Demonstration Services
10.2017 - 10.2019
General Manager
TMX Finance
10.2015 - 09.2017
Store Co-Manager
Kroger Company
10.2013 - 10.2015
Bachelor of Arts - Business Administration
Christian Brothers University
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