Summary
Overview
Work History
Education
Skills
Timeline
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Tasiannia Allen

TX

Summary

Results-driven Customer Success Manager with 8+ years in customer support, client advocacy, and data integrity management. Skilled in advanced data analysis, end-user technical support, and process optimization to enhance client satisfaction and retention. Proven experience managing a robust support queue of 700+ clients, delivering technical support, orchestrating company-wide training, and handling invoicing. Managed 185 SMB and 45 mid-market client portfolios, overseeing 1M+ units across 3,000 commercial and residential properties, with an average ARR of $2.1M and a 94% subscription renewal rate.

Overview

9
9
years of professional experience

Work History

CUSTOMER SUCCESS MANAGER,DATA OPERATIONS ANALYST

MEASURABL
02.2022 - 10.2024
  • Full cycle portfolio ownership post-contract signing. Led clients through onboarding, platform and dashboard setup, upsell and renewal contract signing, and regular account maintenance.
  • Conducted quarterly energy performance reporting and benchmarking, as well as data-driven reviews of BDR and KPI metrics, utilizing advanced cost and usage data analytics to uncover top savings opportunities and enhance client portfolios’ financial performance.
  • Averaging 200+ technical support requests weekly, Resolved 86% of data-related issues within 24 hours by diagnosing root causes and deploying scalable solutions, safeguarding data accuracy and operational continuity.
  • Submit 300+ benchmarking reports on various environmental ordinances such as GRESB, BERDO, BBC/BCC, Fannie Mae, etc. Sole ownership of the end-to-end lifecycle includes the extraction, collection, organization, curation, and data analysis of ESG data

LEASING AND SOCIAL MEDIA MANAGER, MORGAN MENTOR

MORGAN GROUP
05.2019 - 02.2022
  • Nominated for the Morgan Group's mentorship program; onboarded and trained new hires, boosting their competency in system usage by 72% within the first 90 days.
  • Maintained a 95% occupancy rate and an 92% renewal rate by optimizing the leasing process and implementing customer retention strategies
  • Streamlined the onboarding process through multi-channel communication (email, phone, Zoom), ensuring a seamless transition from lead to resident
  • Managed all Assistant Manager tasks, including monthly close-outs, rent payment processing, and lease generation, serving as the primary backup during AM absences

LEASING CONSULTANT AND SOCIAL MEDIA MANAGER

MONUMENT REAL ESTATE SERVICES
11.2015 - 05.2019
  • Pioneered data-driven social media campaigns that increased lead generation by 35%, establishing a brand presence on emerging platforms
  • Created custom training modules that boosted Ellis testing scores by 45%, empowering employees with skills for superior customer engagement

Education

AA - Liberal Arts And Sciences

LONE STAR COLLEGE

BA - PSYCHOLOGY

TEXAS SOUTHERN UNIVERSITY

Skills

    CRM & Data Platforms: Salesforce, Jira, Zendesk, HubSpot

    Productivity Suites: Google Suite, Microsoft Office

    Data Analysis & SQL: MySQL, Power BI, Tableau

Timeline

CUSTOMER SUCCESS MANAGER,DATA OPERATIONS ANALYST

MEASURABL
02.2022 - 10.2024

LEASING AND SOCIAL MEDIA MANAGER, MORGAN MENTOR

MORGAN GROUP
05.2019 - 02.2022

LEASING CONSULTANT AND SOCIAL MEDIA MANAGER

MONUMENT REAL ESTATE SERVICES
11.2015 - 05.2019

BA - PSYCHOLOGY

TEXAS SOUTHERN UNIVERSITY

AA - Liberal Arts And Sciences

LONE STAR COLLEGE

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Tasiannia Allen