Tasion Lovell
Houston
Summary
Dedicated customer service professional with over 4 years of experience in high-pressure hospitality environments. Committed to United Airlines' mission of connecting people and uniting the world by delivering safe, inclusive, and world-class service. Seeking to leverage my expertise in safety management and polished communication to ensure every passenger enjoys a reliable and welcoming travel experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Care Technician
Memorial Hermann Hospital
Houston
11.2022 - Current
- Dedicated and safety-oriented professional with a strong background in high-pressure medical environments, currently serving as a Patient Care Technician at Memorial Hermann.
- Maintained composure and provided exceptional care in high-acuity settings, including ICU, managing critical tasks such as monitoring vital signs, performing EKGs, and assisting with patient nutrition and mobility to enhance patient outcomes.
- Identified risks and responded to emergencies with precision, leveraging a 'safety-first' mindset developed through rigorous medical protocols and food safety compliance.
- Delivered premium guest experience by combining technical proficiency with empathetic service, ensuring comfort and security of every individual in fast-paced, demanding environment.
Food Service Operator
Memorial Hermann Hospital (Compass Group)
Houston
05.2021 - 01.2023
- As a Food Service Operator at Memorial Hermann Hospital, I serve as a critical link in patient safety by accurately managing meal orders and ensuring 100% compliance with specific dietary requirements.
- Verified selections against medical protocols to prevent health risks, demonstrating disciplined attention to detail in safety-sensitive environments.
- By maintaining a professional and empathetic demeanor during high-volume phone interactions, I ensure that every patient receives accurate, reliable service while strictly adhering to established hospital policies and safety standards.
Server
Brookdale Galleria Senior Living
Houston
01.2019 - 03.2022
- In my role at Brookdale Assisted Living, I delivered high-touch, personalized service to a diverse group of residents within a high-volume environment, ensuring a welcoming and inclusive atmosphere for all guests.
- I consistently prioritized resident safety and well-being by strictly adhering to health protocols and dietary requirements, demonstrating the sharp attention to detail required for aviation safety.
- By maintaining a calm and professional demeanor while managing multiple priorities in a fast-paced setting, I ensured prompt, accurate service during peak hours.
- Furthermore, I utilized effective communication skills to resolve concerns and build rapport, while leveraging technical proficiency in POS systems to maintain operational efficiency and contribute to a seamless guest experience.
Education
Diploma in Medical Assistant -
Altierus Career College
Houston, Tx12-2021
High School Diploma -
Alief Taylor High school
Houston, Tx12-2019
Skills
- Crisis Management
- Risk Mitigation
- Medical Monitoring
- Regulatory Compliance
- Conflict Resolution
- Guest Relations
- Intercultural Fluency
- Public Speaking
- High-Pressure Multitasking
- Technical Documentation
- Food & Beverage Safety
Certification
- Basic Life Support (BLS)
- CPR
- First Aid
Affiliations
- volunteer at Houston Food Bank
Timeline
Patient Care Technician
Memorial Hermann Hospital
11.2022 - Current
Food Service Operator
Memorial Hermann Hospital (Compass Group)
05.2021 - 01.2023
Server
Brookdale Galleria Senior Living
01.2019 - 03.2022
Diploma in Medical Assistant -
Altierus Career College
High School Diploma -
Alief Taylor High school