Taska Scott Shamooro
Certified Revenue Cycle Representative
Anderson,SC
Summary
Developed strong administrative and communication skills in fast-paced medical environment, seeking to transition into new field. Experienced in managing patient interactions and maintaining accurate records while ensuring confidentiality. Equipped to bring high level of efficiency and attention to detail to any role in dynamic setting.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Patient Registrar
Bon Secours Mercy Health
Greenville, SC
11.2022 - Current
- Certified Revenue Cycle Representative
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Collected and processed co-payments and out-of-pocket charges using Epic.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Gathered demographic and insurance information to register patients for medical appointments.
Scheduler
Senior care advisors
Anderson, SC
12.2023 - 06.2024
- Schedule or dispatch workers, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs using telephones and email
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Patient Service Representative
Prisma Health Eye Institute
02.2020 - 06.2024
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Scan patients' health records into electronic formats
- Schedule medical appointments for patients
- Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians
- Responsible for posting all payments and balancing with the computer reports at day end
- Files insurance claims and assists patients in completing insurance forms
- Contact patient or appropriate office regarding referrals
Optometric Technician
Stanton and Associates
Greenville, SC
06.2020 - 06.2024
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Used specialized tools to repair and adjust eyeglasses.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
Customer Service Representative
Verizon
04.2018 - 06.2024
- Request and schedule support from brick and mortar technical service centers when online procedures fail to solve problems
- Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints
- Refer to manufacturers' manuals and online troubleshooting tools to obtain maintenance instructions pertaining to specific malfunctions
- Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
- Researched and resolved billing discrepancies to enable accurate billing.
Call Center Customer Service Representative
Morley Companies, Inc.
01.2018 - 06.2024
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephones or online resources
- Confer with customers or supervising personnel to address questions, problems, or requests for service equipment, or GPS location
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
Education
Associate of Applied Science - Criminal Justice
Greenville Technical College
Greenville, SC 09.2024 - Current
Certification - Optician
Penn Foster College
Scottsdale, AZ 01.2020 - 12.2020
High School Diploma -
Woodmont High School
Piedmont, SC 01.2006 - 01.2010
Skills
Data entry expertise
Documentation accuracy
Patient confidentiality
Appointment scheduling
Information collection
Healthcare software
Insurance verification
Electronic recordkeeping
Customer service
Office administration
Attention to detail
Microsoft Office
Maintaining records
Resourcefulness and initiative
Information documentation
Teamwork and collaboration
Problem-solving
Time management
Multitasking Abilities
Decision-making
Adaptability and flexibility
Active listening
Administrative support
Certification
Certified Revenue Cycle Representative
Timeline
Associate of Applied Science - Criminal Justice
Greenville Technical College
09.2024 - Current
Scheduler
Senior care advisors
12.2023 - 06.2024
Patient Registrar
Bon Secours Mercy Health
11.2022 - Current
Optometric Technician
Stanton and Associates
06.2020 - 06.2024
Patient Service Representative
Prisma Health Eye Institute
02.2020 - 06.2024
Certification - Optician
Penn Foster College
01.2020 - 12.2020
Customer Service Representative
Verizon
04.2018 - 06.2024
Call Center Customer Service Representative
Morley Companies, Inc.
01.2018 - 06.2024
High School Diploma -
Woodmont High School
01.2006 - 01.2010
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