TASLIM CHAUDHURY
Analyst
Wylie,TX
Summary
Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements. Rational analyst with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
SOCIAL MEDIA ANALYST
Genpact
Richardson, TX
08.2018 - 04.2022
- Performs in-depth analysis of data to identify service delivery gaps and suggest measures to increase performance
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to boost the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to strengthen the overall user experience on the site
- Review the reported content within agreed turnaround times and standards of quality
- Assisted Operations Manager with reducing agents’ production downtime by 75% from 2018-2019 due to missing asset (Lean Project)
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
- Collaborate with other marketing staff to integrate and complement marketing strategies across multiple sales channels
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
PROGRAM MANAGER
American Heart Association
Dallas, TX
07.2016 - 07.2017
- Performed monitoring of analytics, creation of metrics-driven reports, brainstorm and share ideas based on data-driven insights to help increase membership which contributes to our council’s future fiscal budget
- Monitor recruitment and retention of Professional Members on an overall basis and for assigned Scientific Councils
- Acted as budgetary gatekeeper for 3 Cardiology Councils, making sure all committee members did not exceed the annual budget usage, thus allotting a additional funds to host future seminars
- Generated daily, weekly and/or monthly reports on various metric performance topics such as budget variance.
DATA SERVICES ANALYST
American Heart Association
Dallas, TX
02.2014 - 07.2016
- Prepared focused, strategic planning in the areas of interest primarily concentrating on membership, specialties, targeted Council universes, career level, countries of focus, diversity, web analytics, Scientific Sessions and specialty conference attendance
- Prepare accurate monthly reports of marketing and budgetary expenditures
- Comprehensive knowledge of Advanced Excel concepts including pivot tables and other indirect functions
- Responded to customer inquiries regarding membership status issues, data reporting issues and tracks to resolution
- Reviewed, evaluated, and suggested modifications to strengthen the efficiency of data quality including integrity, accuracy, and consistency to better serve
- Test and review, quality check, export files from 3rd party that drafted membership status/reports before migrating the data to our master database
- Analyze data and research inconsistencies and correct the information prior to compiling reports for executive members of AHA
- Plan and schedule programming and event coverage, based on broadcast length, time availability, and other factors, such as community needs, ratings data, and viewer demographics
- Coordinate activities between departments, such as news and programming
- Confer with directors and production staff to discuss issues such as production and casting problems, budgets, policies, and news coverage.
STAFF ANALYST
Novation LLC
Irving, TX
01.2013 - 10.2013
- Interfacing with alliance Members and internal Field & Executive staff, serving as a subject matter expert for data acquisition, and data preparation for deliverables
- Overhauled analytical support in the assessment of the usability of a data set and its impact on the final deliverable
- Communicate persuasively and effectively to wide range of internal and external customers
- Project management and/or active involvement and ownership of data collection, analysis and reporting
- Interacting with internal and external clients to resolve data issues related to business activities
- Development and standardization of tools, methodologies and procedures for data and information collection
- Compile and present analytics with both external and internal clients
SETTLEMENT PAYMENT ANALYST
EFA Processing, LP
Frisco, TX
10.2009 - 12.2012
- Assist customers with negotiation / settlement questions offered by our negotiators notated in our website, browsers, online payment system, bill pay and other self-service customer service options
- Created payment requests for scheduled and Ad Hoc Payment requests; created Supplemental Patent Payment instruction lists
- Accountable for outcomes of referrals for debtors and creditors
- Continually reinforce working knowledge of EFA's products, services and promotions
- Negotiated with External parties and creditors and saved my clients $375,000 during a 3-month Hybrid Negotiation project
- Make recommendations to customers on products and services offered by EFA and creditors payment plan options
- Track, analyze programs, catered metrics, determines and reports on settlement payment trends, offers data-based recommendations to lead settlement negotiator
EXTRA
CALL CENTER SPECIALIST, Customer
, TX
10.2006 - 07.2008
- CURRICULAR SETTINGS
- KEY ACHIEVEMENTS, Acted as a Budget gatekeeper for a 8-person department, addressing all callers felt warmly welcomed and received prompt, accurate answers to queries
- In first two months as Program Manager for the 3 councils, cleared out previous 6-month backlog of open financial assistance request for upcoming seminars
- Overhauled revenue and budget for established portfolio while identifying potential cost savings and revenue gains
- Became go-to staff member for relaying complicated technical information to clients by proposing solutiond and help the off-site programmers in solving number one cause of client complaints and reducing project release date six months ahead of schedule., Received consumer requests for assistance, identifies support needed, and arranged assistance or forwards request to appropriate functional area for handling
- Performed a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
- Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel
- Educated consumer on dispute management and offer options for immediate resolution
- Entered data promptly and efficiently with a 98% accuracy rate
- Maintained the integrity of the database by ensuring data quality and accuracy
OFFICE COORDINATOR
Gwinnett Clinic
Lawrenceville, GA
01.2005 - 04.2006
- Maintained confidentiality (per HIPAA regulation) and instill trust within the organization
- Enhanced and maintained database and web enabled network infrastructure for 14 operational facilities
- Developed a plan to maximize the use of Medical Manager Software to interconnect 14 facilities serving more than 16,700 patients
- Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently
- Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable
- Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures
- Utilize operational systems to answer patients requests or inquiries regarding their insurance and financial transactions.
Education
Master's Healthcare - Admin
GEORGIA STATE UNIVERSITY
MBA - Operations Management
GEORGIA STATE UNIVERSITY
Bachelor of Science - Computer Information Systems
DEVRY INSTITUTE OF TECHNOLOGY
Skills
Ability to handle difficult problems for resolutionCritical thinkerNegotiationData Mining
Pivot Tables
Strong communication skillsIncreasing speed & accuracy under pressure of heavy workloadsMake appropriate judgments and decisionsCustomer service-orientedData ModelingCPR/AED/First AidMarketing analytics
Social Media Management
Research methods
Graphic design
Market Analysis
Data formatting
Activity diagrams
Project Management
Data analysis
Microsoft Visio
Business needs analysis
Technical Analysis
Cultural Awareness
Data Entry
Planning and Coordination
Cost reduction strategies
Management information systems
Strategic planning
Business administration
Operations oversight
Customer relations specialist
Logistics Management
Certification
Lean Six Sigma certification, Genpact
Timeline
Lean Six Sigma certification, Genpact
08-2019
SOCIAL MEDIA ANALYST
Genpact
08.2018 - 04.2022
PROGRAM MANAGER
American Heart Association
07.2016 - 07.2017
DATA SERVICES ANALYST
American Heart Association
02.2014 - 07.2016
STAFF ANALYST
Novation LLC
01.2013 - 10.2013
SETTLEMENT PAYMENT ANALYST
EFA Processing, LP
10.2009 - 12.2012
EXTRA
CALL CENTER SPECIALIST, Customer
10.2006 - 07.2008
OFFICE COORDINATOR
Gwinnett Clinic
01.2005 - 04.2006
Master's Healthcare - Admin
GEORGIA STATE UNIVERSITY
MBA - Operations Management
GEORGIA STATE UNIVERSITY
Bachelor of Science - Computer Information Systems
DEVRY INSTITUTE OF TECHNOLOGY