Taslim Kerr
Summary
Experienced and personable professional with expertise in client success management and retention strategies. Skilled in utilizing CRM software, SaaS platforms, and data analysis to effectively meet client needs. Committed to driving client satisfaction and cultivating long-term partnerships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Success Manager
Blackpoint Cyber
10.2023 - 02.2025
- Collaborated with Managed Service Providers (MSPs) to maximize customer value and retain revenue.
- Managed and resolved customer escalations effectively.
- Worked with sales team on forecasting renewals, churn, and upsell opportunities.
- Drove product adoption.
- Collaborated across internal teams to exceed customer expectations.
- Contributed to process improvement and adapt to evolving procedures.
Customer Success Manager
CyberGRX
01.2022 - 07.2023
- Managed a diverse portfolio of 20 enterprise and mid-market accounts, contributing to a cumulative annual recurring revenue of $2 million
- Leveraged in-depth product knowledge to serve as an internal advocate for clients, providing insights into product capabilities and vendor risk management strategies
- Developed comprehensive risk management strategies tailored to individual clients, fostering proactive account management throughout the Customer Lifecycle
- Conducted impactful onboarding sessions, effectively showcasing the value of CyberGRX and aligning customer objectives with product offerings
Associate Manager, Assessment Coordination
CyberGRX
11.2020 - 12.2021
- Managed a team of 10 Assessment Coordinators to balance workload and ensure that everyone is positioned for success
- Performed quality control on assessments and constantly monitor the output, aptitude, and performance of my reports
- Created a training program in MindTickle to get new hires onboarded faster
- Established and maintained a comprehensive standard operating procedure library on Confluence to facilitate knowledge sharing and process continuity
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05-2014
Associate of Arts -
Wake Technical Community College
Raleigh, NC05-2011
Skills
- Client Relationship Management
- Customer Retention
- Risk Management Strategies
- Cross-Functional Collaboration
- Product Expertise
- Data Management and Analysis
- Effective Interpersonal Communication
- Client Onboarding
- Strategic Thinking
Certification
ChurnZero Foundations
Timeline
Client Success Manager
Blackpoint Cyber
10.2023 - 02.2025
Customer Success Manager
CyberGRX
01.2022 - 07.2023
Associate Manager, Assessment Coordination
CyberGRX
11.2020 - 12.2021
Bachelor of Science - Hospitality Management
East Carolina University
Associate of Arts -
Wake Technical Community College
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