TASMIA RAHMAN
Lansdale,PA
Overview
6
6
years of professional experience
Work History
Financial Service Associate
TD Bank NA
08.2021 - Current
- Enhanced Cross-Selling Opportunities: Proficiently identified client needs and recommended appropriate financial products, increasing cross-selling opportunities.
- Effective Stress Management: Maintained professionalism under pressure, effectively resolving disputes and conflicts in high-stress situations.
- Customer Relationship Development: Cultivated and maintained strong customer relationships by providing exceptional service and tailored advice.
- Account and Service Assistance: Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Data Analyst
Cherry Bros LLC
11.2018 - 08.2021
- Trained and Supervised New Hires: Guided new employees through their roles and responsibilities, ensuring they understood their tasks and felt confident in their positions.
- Enforced Protocols and Regulations: Implemented and upheld company protocols and new regulations among team members to maintain compliance and operational efficiency.
- Monitored Inventory Databases: Oversaw various databases to accurately track and manage company inventory, ensuring data integrity and availability.
- Customer Service: Managed customer requests, addressing questions and concerns promptly and effectively to enhance customer satisfaction.
Cashier
Weis Markets Inc
07.2018 - 05.2019
- Efficiently Handled Customer Transactions: Processed customer payments, returns, and exchanges accurately and swiftly, ensuring a seamless checkout experience
- Maintained precise cash handling and balanced registers at the end of each shift.
- Trained New Employees: Conducted thorough training sessions for new hires on register operations and stock management
- Ensured they understood company policies and provided excellent customer service.
- Collaborated with Management: Partnered with management to uphold a safe store environment and enforce new protocols
- Assisted in implementing operational changes to enhance store efficiency and compliance.
Education
Bachelor of Arts - International Business
Temple University
Philadelphia, PA08.2027
Associate of Arts - Business Administration
Montgomery Community College
Blue Bell, PA06.2024
Skills
- Customer Service Excellence
- Sales and Cross-Selling
- Financial Transactions
- Management
- Regulatory Compliance
- Relationship Building
- Technical Proficiency
- Problem-Solving
- Attention to Detail
- Communication Skills
- Team Collaboration
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Financial Service Associate
TD Bank NA
08.2021 - Current
Data Analyst
Cherry Bros LLC
11.2018 - 08.2021
Cashier
Weis Markets Inc
07.2018 - 05.2019
Bachelor of Arts - International Business
Temple University
Associate of Arts - Business Administration
Montgomery Community College
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