Tasmiah Humayra
Queens,NY
Summary
Experienced assistant manager skilled in team leadership, conflict resolution, and operational support. Successfully improved service quality and productivity by resolving issues and facilitating communication between teams. Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishments in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff focused on service improvement objectives. Excellent relationship building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Villa Restaurant Group Tony & Bennys
Queens, USA
04.2024 - Current
- Coordinated daily restaurant operations and staff scheduling, resulting in seamless service delivery.
- Supervised daily operations including scheduling shifts, assigning duties.
- Handled customer inquiries and resolved issues.
- Ensured compliance with health and safety regulations during service hours.
- Supported inventory management by tracking supplies and placing orders.
- Enhanced communication between front and back of house teams, improving workflow and service coordination.
- Executed opening and closing procedures, ensuring operational readiness and consistency.
- Collaborated with management on strategic plans.
Customer Service Representative
Villa Restaurant
Queens, USA
08.2023 - 04.2024
- Resolved customer inquiries and complaints to enhance satisfaction.
- Delivered friendly and efficient service to foster positive customer experiences.
- Facilitated ordering, billing, and exchanges for streamlined transactions.
- Ensured cleanliness and organization to enhance workplace efficiency.
Data Entry Administrator
Food Safari
Sylhet, Bangladesh
01.2017 - 07.2023
- Entered large volumes of data into databases with high accuracy.
- Ensured accuracy of product information in databases and spreadsheets.
- Coordinated data entry tasks to maintain organized and accessible storage.
- Generated reports to track performance.
School Tutoring Coordinator
Kamalganj Government School
Sylhet Bangladesh
01.2016 - 01.2019
- Developed and implemented tutoring strategies to support students in their academic endeavors.
- Developed tutoring materials to support diverse student learning needs.
- Trained new tutors on instructional techniques and school policies.
Education
General Studies -
LaGuardia Community College
Long Island City, NYHigh School Diploma -
Kamalganj Government College
Sylhet, BangladeshSkills
- Project management
- Team leadership
- Budget management
- Inventory management
- Data analysis
- Operational assistance
- Communication strategies
- Conflict resolution
- Customer satisfaction
Languages
- Bengali
- English
- Spanish
- Hindi
Certification
SAP Certified Application Associate, Management Accounting (CO) with SAP ERP 6.0 EhP6
Timeline
Assistant Manager
Villa Restaurant Group Tony & Bennys
04.2024 - Current
Customer Service Representative
Villa Restaurant
08.2023 - 04.2024
Data Entry Administrator
Food Safari
01.2017 - 07.2023
School Tutoring Coordinator
Kamalganj Government School
01.2016 - 01.2019
General Studies -
LaGuardia Community College
High School Diploma -
Kamalganj Government College