Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tasnia Reza

Jamaica,USA

Summary

Highly focused and dependable individual with an excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Able to work well independently with little to no supervision or in coordination with my team members.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TD Bank
02.2019 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Leader

Dunkin Donuts
08.2017 - 01.2019
  • Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines
  • Responsible for monitoring performance/customer service of employees
  • Responsible for managing the sales the floor during peak hours of operation to ensure courteous, accurate and efficient service
  • Complete weekly food and paper inventory
  • Maintain all databases, and POS systems, ensuring that they are up-to-date
  • Assis in the daily cash management functions

Cashier/Sales Associate

VIM Clothing Store
02.2017 - 06.2017
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner

Cashier

Cookies Kids Department Store
10.2016 - 01.2017
  • Calculate the bills accurately
  • Maintain sufficient amounts of change in cash drawer and balances cash drawer and receipts at the close of the shift
  • He/she may also be required to document discrepancies, train new cashiers, and assist customers in locating specific items
  • Assist customers in locating specific items
  • Ensure excellent guest service
  • Maintain product quality standards
  • Perform any other duties deemed necessary

Education

Bachelor of Science - Computer Engineering & Technology

New York City College of Technology
New York, NY
05.2020

Skills

  • Cash management
  • Organizational skills
  • Interpersonal skills
  • Written communication
  • Oral communication
  • Proficiency with personal computers
  • Customer service skills

Awards

  • Academic Honor Roll, 2009 – 2012
  • The Daily Star Award for Excellency at O & A’ Level

Timeline

Customer Service Representative

TD Bank
02.2019 - 12.2023

Shift Leader

Dunkin Donuts
08.2017 - 01.2019

Cashier/Sales Associate

VIM Clothing Store
02.2017 - 06.2017

Cashier

Cookies Kids Department Store
10.2016 - 01.2017

Bachelor of Science - Computer Engineering & Technology

New York City College of Technology

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Tasnia Reza