TASNIM KIBRIA
Dagenham East,Essex
Summary
Experienced management professional with a strong track record of leading teams and overseeing operations. Skilled in conflict resolution, process improvement, and creating a positive work environment. Committed to driving success and continuously improving processes for optimal outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Boots
10.2024 - Current
- Conducting regular reviews, audits and risk assessments.
- Defining objectives, setting deadlines, and addressing concerns.
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Maintaining a clean, safe, and organised store environment to enhance the customer experience.
- Developing strong working relationships with staff, and fostering a positive work environment.
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Overseeing daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Retail Assistant
Holland & Barrett
02.2024 - 10.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Customer Advisor
Sainsbury's
11.2023 - 01.2024
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
Team Member
Social Shakes
02.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained a productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Admin Manager
EduXpert Ltd
01.2021 - 12.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
Education
MSC in Management -
BPP University
London02.2024
BA in English -
Eastern University
08.2017
Skills
- Microsoft Office
- Microsoft Excel
- Management Skills
- Target Centric
- Data Analysis
- Communication Skills
- Staff Supervision
- Mentoring
- Retail Experience
- Forward Planning
- Multitasking
- Commercial Awareness
- Operational Skills
- Decision Making
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Negotiation Skills
- Task Delegation
- Emotional Intelligence
- Adaptability
- Financial & Market Analysis
- Customer Service
- CRM Software
- Positive Attitude
- Office Administration
- Team Leadership
- Accounting Procedures
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Bengali
Full Professional
Passions
- Cooking new dishes
- Exploring places and people
- Executing get-together plans
Personal Information
Date of Birth: 18/02/1995
AWARDS
1. Vice Chancellor's Award in 4th Semester
2. Dean's Award in 8th Semester
3. Winner of Science Project Competition in 9th grade
Timeline
Assistant Manager
Boots
10.2024 - Current
Retail Assistant
Holland & Barrett
02.2024 - 10.2024
Customer Advisor
Sainsbury's
11.2023 - 01.2024
Team Member
Social Shakes
02.2023 - 09.2023
Admin Manager
EduXpert Ltd
01.2021 - 12.2022
MSC in Management -
BPP University
BA in English -
Eastern University
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