Tasnin Akter
Depew,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Consumer Affairs
USPS, United States Postal Service
07.2023 - 03.2025
- Accepts and reviews telephone, written, or in-person customer complaints regarding alleged service irregularities or employee conduct. Assembles all pertinent existing data and determines type of inquiry required.
- Institutes necessary action to develop case analysis or investigation. Visits areas and confers with individuals involved, gathering, and developing additional information pertaining to investigation.
- Develops all pertinent facts for analysis as to what corrective action is to be taken. Presents analysis and recommendations to supervisor and employees involved to preclude a recurrence of a complaint.
- Prepares correspondence to complaints and inquiries after investigation and complete information has been obtained.
- Contacts customers to resolve complaints.
- Reports unusual or repetitive complaints which indicate development of a trend; prepares and submits weekly and quarterly complaint summations and analysis of the data along with recommendations for improvement in service.
- Performs other job-related tasks in support of primary duties.
General Expeditor
USPS, United States Postal Service
03.2021 - 07.2023
- Expedites the distribution and dispatch of all mails processed in the assigned work areas.
- Coordinates the dispatch of mail from cases, registry section, and/or other areas by giving timely notice of regular and emergency dispatches to ensure expeditious handling of mail. Coordinates the movement of mails from the platform (or related receipt point) to processing areas or from cases to pouches, and pouches to dispatch points or platform.
- Recommends changes in pouch and sack racks, pouch authorization, and work assignments as changes in distribution and dispatch schedules dictate.
- Assists supervisor in carrying out special assignments, such as, mail volume counts, information for surveys, observing handling of special mail matter, and other similar duties. May maintain records of mail volumes, work hours, and other record keeping; assists with on-the-job training.
- Ensures proper labeling, timely closing, routing and dispatch of all pouches and sacks within the assigned work area; arranges for equipment.
- Keeps informed on contract provisions for routes serving the facility such as, loading agreements, correct sized vehicles, proper protection of the mail and other special conditions. Periodically inspects contract vehicles and reports deficiencies or irregularities to supervisor.
- Keeps informed of all scheduled arrivals and departures at the duty station and has knowledge of the most expeditious dispatches to ensure an alternative rerouting of preferential mails due to unusual circumstances; determines whether mail should be held for alternate connections.
- Examines outgoing and incoming vehicles to determine degree of utilization and adherence to highway safety regulations and reports irregularities to supervisor.
- Recommends arrangements for extra trips of service when necessitated by volume or unusual circumstances.
- Oversees the loading and unloading of storage cars, flexi- vans, piggy-back trailers, or other mail containers intended for transportation by rail when such activities are performed at the facility.
- Maintains close contact with supervisor in the distribution and vehicle service units to assure close coordination of all mail handling operations.
- Performs manual distribution of all classes of mail.
- Performs other job-related tasks in support of primary duties.
Mail Processing Clerk
USPS, United States Postal Service
07.2019 - 03.2021
- Received certificate for Outstanding Performance from Area Plant Manager
- Follow USPS rules and guidelines to operate complex equipment
- Sorting various mailing products
- Train new employees with clear and concise directions.
- Maintaining a dependable schedule and attendance.
- Ability to be agile at work for any post and schedule.
- Communicate with multiple team members to prioritize and complete tasks
Traffic Enforcement Officer
New York City Police Department
05.2017 - 07.2019
- Under supervision, patrols an assigned area to enforce laws, rules and regulations relating to the movement, parking, stopping and standing of vehicles. Prepares and issues paper and electronic summonses for violations. Attend 3 months rigorous Academy training and 1 month on the job training.
- Issuing citations for violations such as speeding, illegal parking, and running red lights.
- Guiding and informing the public about safe travel practices at intersections, accident scenes, and special events.
- Reviewing and approving or denying permits for road closures, parades, and other events that may affect traffic patterns.
- Graduated Academy as top 10 in the Graduating class and was awarded Yellow belt.
- Provided tactical and crowd support for NYC holiday events (i.e. New Years, 4th July, Christmas...)
- Patrolling for long hours and overtime as needed.
- Utilize good communication over radio and in person for exact details in complex situations.
Sales Associate
Macy’s Departmental Store
09.2015 - 07.2016
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers’ needs and provide assistance and information on product features.
- “Go the extra mile” to drive sales.
- Maintain in-stock and presentable condition assigned areas.
- Actively seek out customers in store.
- Remain knowledgeable on products offered and discuss available options.
- Cross sell products.
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
Merchandising Associate
Macy’s Departmental Store
01.2015 - 09.2015
- Flow Floor Ready merchandise onto the sales floor within 24 hours of receipt while maintaining consistent and compelling merchandise presentation.
- Replenish merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times.
- Execute floor moves, merchandising directives, display maintenance and general recovery (i.e., folding, straightening, etc.) as directed by the manager on duty.
- Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge.
Primary School Teacher
National Academy for Primary Education
09.2011 - 11.2014
- Develop a positive, respectful working relationship with other teachers and staff.
- Meet standards of professional and ethical conduct in relation to students, parents, and colleagues.
- Advocate for conditions of success for students with special needs.
- Advocate for the protection of the legal and human rights of students and their families.
- Follow guidelines established by the school/district to protect the safety and wellbeing of children and youth.
- Maintain positive, supportive, professional relationships within the education community.
Assistant School Teacher
National Academy for Primary Education
05.2009 - 09.2011
- Creating daily lesson plans for students.
- Creative activates to maintain children attention and provide proper guidance.
- Maintain healthy and cooperative relationships with parents.
- Provided Training to new teachers and establish healthy work environments.
Education
Bachelor's Degree - English Language and Literature
National University of Bangladesh
07.2011
Higher Secondary Certificate - High School Equivalent
Board of Intermediate and Secondary Education, Comilla
06.2007
Skills
- Effective problem-solving skills
- Capacity for empathy and compassion
- Proficient in managing multiple tasks
- Ability to demonstrate courage and to take responsibility
- Effective resource management
- Demonstrating assertiveness
- Possess and demonstrate integrity
- Capacity for engaging in teamwork and ability to collaborate
- Organizing tasks by management requirements
- Ability to train and direct new employees
- Prioritization and planning skills
- Versatile in dynamic environments
- Analytical problem-solving
- Positive interpersonal skills
- Collaborative teamwork
- Customer relations
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Hindi
Limited Working
Timeline
Consumer Affairs
USPS, United States Postal Service
07.2023 - 03.2025
General Expeditor
USPS, United States Postal Service
03.2021 - 07.2023
Mail Processing Clerk
USPS, United States Postal Service
07.2019 - 03.2021
Traffic Enforcement Officer
New York City Police Department
05.2017 - 07.2019
Sales Associate
Macy’s Departmental Store
09.2015 - 07.2016
Merchandising Associate
Macy’s Departmental Store
01.2015 - 09.2015
Primary School Teacher
National Academy for Primary Education
09.2011 - 11.2014
Assistant School Teacher
National Academy for Primary Education
05.2009 - 09.2011
Higher Secondary Certificate - High School Equivalent
Board of Intermediate and Secondary Education, Comilla
Bachelor's Degree - English Language and Literature
National University of Bangladesh
Received certificate from the Plant Manager for extra-ordinary performance at USPS.
Received certificate from the Plant Manager, USPS for extra-ordinary work.
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