TASSADIT BELLOUL
Chicago,IL
Summary
Dynamic, highly motivated, team player, organized, able to take on challenges, willing to learn.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Customer Service
International Business Organization _ Boudiab
Bejaia, Algeria
09.2020 - 06.2023
- Managed front desk operations, providing exceptional customer service and support to visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated appointment scheduling and maintained accurate records for efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed comprehensive knowledge of company services to address client needs effectively.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Sales Representative – New Vehicles
EURL SIMB Peugeot
Bejaia, Algeria
03.2014 - 07.2020
- Customer service and information.
- Test drive assistance.
- - Post-delivery follow-up
- Developed strong customer relationships through exceptional service and product knowledge.
- Conducted product demonstrations, showcasing features and benefits of new car models to potential buyers.
- Trained junior sales representatives on effective selling strategies and customer engagement techniques.
- Enhanced dealership reputation through consistent delivery of high-quality customer service and positive word-of-mouth referrals.
- Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles.
- Streamlined the purchasing process for customers by managing paperwork efficiently while maintaining attention to detail throughout all stages of the transaction.
- Demonstrated exceptional product knowledge, enabling customers to make informed decisions and feel confident in their purchases.
- Organized regular follow-ups with past clients, ensuring their continued satisfaction and generating repeat business.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
High School
Bejaia01-2007
Bachelor Degree_ Management Science - Business Management
University of Abderrahmane Mira
Algeria07-2011
Master Degree_Management Science - Economic Management of Territories and Entrepreneurship
University of Abderrahmane Mira
Ageria09-2013
Skills
- Microsoft Office
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Certification
- 2012: Certificate in French Information and Communication
- Scientific Club - Sociology, University of Bejaia
Languages
- Native: Berber
- Fluent: French
- Professional: Arabic, English
Interests
Economic research participation, reading, sports, cooking, gardening
Training
- 2010: Business Management Training
- - English Initiation Training
- - HR Training
- 2009–2010: Business English Training
- Scientific Club - Sociology, University of Bejaia
Timeline
General Customer Service
International Business Organization _ Boudiab
09.2020 - 06.2023
Sales Representative – New Vehicles
EURL SIMB Peugeot
03.2014 - 07.2020
High School Diploma -
High School
Bachelor Degree_ Management Science - Business Management
University of Abderrahmane Mira
Master Degree_Management Science - Economic Management of Territories and Entrepreneurship
University of Abderrahmane Mira