Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tassani Villareal

Park Forest,IL

Summary

Proven track record of enhancing team efficiency and customer satisfaction at Amazon, adept in Microsoft Office and conflict management. Excelled in roles requiring critical thinking and relationship building, significantly contributing to project successes and sales targets. Skilled in training facilitation, ensuring cohesive team dynamics and operational excellence.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Amazon
10.2023 - Current
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Receptionist

Holiday Inn Hotel & Suites
08.2023 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email and telephone.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with planning office events and meetings for smooth execution.
  • Supported HR with activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.


Jewelry Sales Associate

EZ Pawn Corp
06.2020 - 08.2023
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Implemented client follow-up system, strengthening customer relationships and encouraging feedback.

Shift Managermanger

McDonald's Restaurant
02.2016 - 12.2019
  • Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
  • Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
  • Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shifts.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and directed to requested products.
  • Oversaw large amount of staff and maintained efficiency in fast-paced environment.

Education

High School Diploma -

Bloom Township
Chicago Heights, IL
05.2015

Skills

    File Maintenance

    Microsoft Office

    Date Entry

    Problem-Solving

    Conflict Management

    Training facilitation

    Critical Thinking

    Office Organization

    Relationship Building

Timeline

Warehouse Worker

Amazon
10.2023 - Current

Receptionist

Holiday Inn Hotel & Suites
08.2023 - 11.2023

Jewelry Sales Associate

EZ Pawn Corp
06.2020 - 08.2023

Shift Managermanger

McDonald's Restaurant
02.2016 - 12.2019

High School Diploma -

Bloom Township

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Tassani Villareal