Tassi Robinson
Greenville,South Carolina
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to the team.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
PrismaHealth
02.2023 - Current
- Remote patient registration position that requires incoming and outgoing calls, up to 9 or more per hour, from patients to pre-register for their upcoming appointments and procedures with the hospital system
- Creating estimates with insurance
- Collecting money for billing/insurance
- Verifying insurance and authorizations.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Beauty Advisor
Ulta Beauty
11.2022 - 02.2023
- Assisting m customers with beauty, skincare, and fragrance needs
- Cashier
- Online orders/buy online, pick up in-store prep.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Contact Center Representative
TD Bank
07.2022 - 11.2022
- Remote technical support department representative
- Assisting customers with day-to-day calls concerning their accounts
- Tech troubleshooting and walk-throughs for online banking
- Zelle money transfers
- Bill Pay
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Patient Service Representative
PrismaHealth Greenville OB/GYN
06.2018 - 06.2022
- Worked at all 3 locations, rotated when needed to Greenville offices (2) and Simpsonville
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Speaking to insurance companies and verifying insurance
- Taking calls and routing calls when necessary, scheduling appointments
- Scheduling incoming referrals
- Scanning documents, collecting paperwork, sorting medical records.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Member Service Representative
SC Federal Credit Union (formerly GHS Federal Credit Union)
11.2017 - 06.2018
- Assisting Members with their banking needs
- Taking deposits and dispersing cash and checks
- Filing and storing important, confidential documentation
- Receptionist, answering member's calls and troubleshooting their issues online as well as with debit cards and other account questions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Department Clerk
Kia of Greenville
01.2016 - 11.2017
- Assigning rental cars to customers
- Stocking in New Cars
- Repair Orders
- Invoices
- CDK Global software
- Order supplies
- Scanning papers, sorting and mailing checks.
- Increased efficiency by streamlining filing systems and organizing important documents (warranties, new car paperwork, repair orders).
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Associate
Walmart
08.2015 - 01.2016
- Assisted customers in jewelry and shoe departments
- Kept aisles neat and clean of all messes like clothing, shoes, and trash
- Worked other departments when assigned.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Sales Associate
At Home Decor Superstore
08.2014 - 05.2015
- Cashier
- Assisted customers in all home decor departments of the store
- Merchandising
- Stock all departments when assigned
- Kept aisles neat and clean.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associates in Applied Science - Administrative Office Technology
Greenville Technical College
Greenville, South Carolina05.2018
High School Diploma -
J. L. Mann High School
Greenville, South Carolina06.2013
Skills
- Customer Service
- Multitasking Abilities
- Administrative and Office Support
- Telephone Etiquette
- Health Information Obtainment
- Teamwork
- Data entry
- Medical Terminology
- Fee Collection
- Patient Scheduling
- Patient Registration
- Database Search and Data Entry Skills
References
- Will Mangle, New York Life, Licensed Insurance Agent, 864-360-0548
- Jamilya Williams, PrismaHealth, RN, 864-414-1232
- Monisiah Brockman, TD Bank, Contact Center Representative, 843-602-21135
- Mary Gallagher, SC Federal Credit Union, Loan Specialist, 864-288-8046
- Kerryann Hawkins, Greenville OB/GYN, Practice Manager, 864-251-8133
- Alexis Mattison, PrismaHealth, Patient Access Specialist, 864-263-0751
Timeline
Patient Access Specialist
PrismaHealth
02.2023 - Current
Beauty Advisor
Ulta Beauty
11.2022 - 02.2023
Contact Center Representative
TD Bank
07.2022 - 11.2022
Patient Service Representative
PrismaHealth Greenville OB/GYN
06.2018 - 06.2022
Member Service Representative
SC Federal Credit Union (formerly GHS Federal Credit Union)
11.2017 - 06.2018
Service Department Clerk
Kia of Greenville
01.2016 - 11.2017
Customer Service Associate
Walmart
08.2015 - 01.2016
Sales Associate
At Home Decor Superstore
08.2014 - 05.2015
Associates in Applied Science - Administrative Office Technology
Greenville Technical College
High School Diploma -
J. L. Mann High School
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