Tassi Robinson
Greenville,South Carolina
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to the team.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
PrismaHealth
Greenville, SC
02.2023 - Current
- Remote patient registration position that requires incoming and outgoing calls, up to 9 or more per hour, from patients to pre-register for their upcoming appointments and procedures with the hospital system
- Creating estimates with insurance
- Collecting money for billing/insurance
- Verifying insurance and authorizations.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Beauty Advisor
Ulta Beauty
Greenville, SC
11.2022 - 02.2023
- Assisting m customers with beauty, skincare, and fragrance needs
- Cashier
- Online orders/buy online, pick up in-store prep.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Contact Center Representative
TD Bank
Greenville, SC
07.2022 - 11.2022
- Remote technical support department representative
- Assisting customers with day-to-day calls concerning their accounts
- Tech troubleshooting and walk-throughs for online banking
- Zelle money transfers
- Bill Pay
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Patient Service Representative
PrismaHealth Greenville OB/GYN
Greenville, SC
06.2018 - 06.2022
- Worked at all 3 locations, rotated when needed to Greenville offices (2) and Simpsonville
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Speaking to insurance companies and verifying insurance
- Taking calls and routing calls when necessary, scheduling appointments
- Scheduling incoming referrals
- Scanning documents, collecting paperwork, sorting medical records.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Member Service Representative
SC Federal Credit Union (formerly GHS Federal Credit Union)
Greenville, SC
11.2017 - 06.2018
- Assisting Members with their banking needs
- Taking deposits and dispersing cash and checks
- Filing and storing important, confidential documentation
- Receptionist, answering member's calls and troubleshooting their issues online as well as with debit cards and other account questions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Department Clerk
Kia of Greenville
Greenvillle, SC
01.2016 - 11.2017
- Assigning rental cars to customers
- Stocking in New Cars
- Repair Orders
- Invoices
- CDK Global software
- Order supplies
- Scanning papers, sorting and mailing checks.
- Increased efficiency by streamlining filing systems and organizing important documents (warranties, new car paperwork, repair orders).
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Associate
Walmart
Greenville, SC
08.2015 - 01.2016
- Assisted customers in jewelry and shoe departments
- Kept aisles neat and clean of all messes like clothing, shoes, and trash
- Worked other departments when assigned.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Sales Associate
At Home Decor Superstore
Greenville, SC
08.2014 - 05.2015
- Cashier
- Assisted customers in all home decor departments of the store
- Merchandising
- Stock all departments when assigned
- Kept aisles neat and clean.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associates in Applied Science - Administrative Office Technology
Greenville Technical College
Greenville, South Carolina05.2018
High School Diploma -
J. L. Mann High School
Greenville, South Carolina06.2013
Skills
- Customer Service
- Multitasking Abilities
- Administrative and Office Support
- Telephone Etiquette
- Health Information Obtainment
- Teamwork
- Data entry
- Medical Terminology
- Fee Collection
- Patient Scheduling
- Patient Registration
- Database Search and Data Entry Skills
References
- Will Mangle, New York Life, Licensed Insurance Agent, 864-360-0548
- Jamilya Williams, PrismaHealth, RN, 864-414-1232
- Monisiah Brockman, TD Bank, Contact Center Representative, 843-602-21135
- Mary Gallagher, SC Federal Credit Union, Loan Specialist, 864-288-8046
- Kerryann Hawkins, Greenville OB/GYN, Practice Manager, 864-251-8133
- Alexis Mattison, PrismaHealth, Patient Access Specialist, 864-263-0751
Timeline
Patient Access Specialist
PrismaHealth
02.2023 - Current
Beauty Advisor
Ulta Beauty
11.2022 - 02.2023
Contact Center Representative
TD Bank
07.2022 - 11.2022
Patient Service Representative
PrismaHealth Greenville OB/GYN
06.2018 - 06.2022
Member Service Representative
SC Federal Credit Union (formerly GHS Federal Credit Union)
11.2017 - 06.2018
Service Department Clerk
Kia of Greenville
01.2016 - 11.2017
Customer Service Associate
Walmart
08.2015 - 01.2016
Sales Associate
At Home Decor Superstore
08.2014 - 05.2015
Associates in Applied Science - Administrative Office Technology
Greenville Technical College
High School Diploma -
J. L. Mann High School