TASSIA QUEIROGA DE LUCENA
Sacramento,CA
Summary
Highly organized and detail-oriented Academic Coordinator Assistant with strong experience supporting academic operations, student services, and teacher relations. Skilled in managing academic schedules, student records, attendance systems, admissions processes, and official communications. Trilingual in English, Portuguese, and Spanish.
Overview
4
4
years of professional experience
Work History
Manager of Student Service
Eagle Sacramento School
05.2024 - Current
- Organized academic spreadsheets (student tracking, grades, levels, attendance).
- Generated monthly attendance reports and monitored student progress.
- Managed internal communications: holidays, policies, announcements, quarterly breaks.
- Coordinated Cultural Day and assisted teachers during major events (Halloween, Easter, Christmas, Veterans Day, Independence Day).
- Requested I-20 forms for continuing, COS, and outside students; supported transfer processes.
- Prepared transcripts and course certificates when needed.
- Sent quarterly active-student lists to the DSO for SEVIS registration.
- Conducted quarterly satisfaction surveys.
- Updated monthly active student lists; maintained accurate academic spreadsheets.
- Contacted students regarding absences, vacations, I-20 extensions, and important reminders.
- Handled new student admissions: welcome process, issuing acceptance letters, requesting and reviewing documents, creating and organizing student files, and verifying documentation.
- Prepared transcripts and course certificates when needed.
- Sent updated lists of active students to the DSO every quarter for SEVIS registration.
- Conducted quarterly student satisfaction surveys.
- Updated monthly lists of active students and maintained all academic spreadsheets with accuracy.
- Processed internal class transfers for students.
- Provided support to teachers by preparing materials, spreadsheets, and classroom resources.
- Accomplished multiple tasks within established timeframes.
General Manager
Ebanezcr Store Llc
06.2021 - 08.2025
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Graduation - Dietitian
University of Paraiba
Paraiba, Brazil01.2008
Post-Graduation - Preceptorship
Sirio Libanes
Sao Paulo, Brazil01.2010
Skills
- Excel spreadsheets & data management
- Canva
- Customer service
- Admissions & student record management
- English
- Portuguese
- Spanish
- Organization, multitasking & problem-solving
- Leadership (4 years managing Amazon business — Ebanezer Store LLC)
- Decision-making
- Time management
- Staff training and development
- Operations management
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Policy implementation
Accomplishments
- Developing a standard procedures manual which led to better process management and an exponential reduction in errors.
- Developed and maintained academic tracking systems that improved accuracy in attendance, progress reports, and class transitions, minimizing administrative errors.
- Enhanced communication flow between administration, teachers, and students, reducing response times and increasing student satisfaction with academic support.
- Developed quarterly student satisfaction surveys, providing actionable feedback that enhanced student support services.
- Organized school-wide cultural events and academic celebrations, fostering student participation and community engagement.
- Streamlined event planning procedures, enabling smooth execution of activities.
- Ensured compliance with SEVIS/I-20 reporting requirements, maintaining accurate records for international students.
Languages
Spanish
Limited Working
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Manager of Student Service
Eagle Sacramento School
05.2024 - Current
General Manager
Ebanezcr Store Llc
06.2021 - 08.2025
Graduation - Dietitian
University of Paraiba
Post-Graduation - Preceptorship
Sirio Libanes