Tassyana Q Boyd
Chicago,IL
Summary
Accomplished Project Coordinator well-versed in implementing new and innovative programs aimed at meeting the needs of the consumer. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Work Program Coordinator
Northwestern Memorial Hospital
05.2021 - Current
- Generated appropriate provider referral information enabling Social Workers to re-evaluate and re-direct current patient plan of care in order to streamline service delivery
- Facilitated feedback as needed regarding post-discharge provider guidelines, issues and determination discovered during communication with providers
- Provided ongoing direction and leadership for program operations.
- Monitored expenditures for NM Patient and Family Assistance Fund with annual budget of $206,000 and NM Complex Discharge Team with potential annual spend of $250,000+
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction
- Systematizes, compiles, and reports Quality Improvement data for both outpatient departments to identify trends, establishes priorities, and recommends service improvement activities
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Facilitates activities associated with creation and implementation of participant recruitment strategies designed to enhance enrollment
Lead Customer Service Coordinator
Northwestern Memorial Hospital
07.2019 - 04.2021
- This role includes overseeing patient registration staff and order entries, telephone triage, and coordinate patient encounter forms accurately through demonstration of exceptional communication skills in timely, and customer service-oriented fashion
- Triage Telephone Requests both Incoming and Outgoing Calls Medical Records Managing Incoming/Outgoing Faxes Scheduling Patient Information and Test Requests Prepping Patients for Procedures Perform Blood Lab Collection Services Assists in specific process improvement projects and Social Committee
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Set benchmarks for customer service employees and monitored progress against targets.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Patient Procedure Scheduler
Northwestern Memorial Hospital
10.2017 - 06.2019
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Patient Access Specialist
Community Health Network
08.2016 - 09.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
Clinic Service Specialist
Indiana University Health
03.2014 - 07.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Teen Advisory Board Member
Children's Bureau
01.2013 - 01.2014
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Assisted with development of organizational budgets and resource allocation plans.
- Developed and implemented strategies to drive organizational growth and development.
Education
Associate of Applied Science - Psychology
City Colleges of Chicago-Harold Washington College
Chicago, IL05.2020
Skills
- Operations Analysis
- System Enhancements
- Payroll Administration
- Payroll Submission
- Program Management
- Partnership Cultivation
- Agile Projects
- Performance Tracking and Evaluations
- Financial Management
- Management
- Dynamic Communication Skills
- Case Management
Certification
- Project Management Certification - Google Coursera - 2022
- NM Leading with Excellence Certificate Program: Leading Your Business - 2021
- NM Leading with Excellence Certificate Program: Leading Others - 2021
Timeline
Social Work Program Coordinator
Northwestern Memorial Hospital
05.2021 - Current
Lead Customer Service Coordinator
Northwestern Memorial Hospital
07.2019 - 04.2021
Patient Procedure Scheduler
Northwestern Memorial Hospital
10.2017 - 06.2019
Patient Access Specialist
Community Health Network
08.2016 - 09.2017
Clinic Service Specialist
Indiana University Health
03.2014 - 07.2016
Teen Advisory Board Member
Children's Bureau
01.2013 - 01.2014
Associate of Applied Science - Psychology
City Colleges of Chicago-Harold Washington College
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