Tastey Shergood
Los Angeles,CA
Summary
VERY MOTIVATED AND PEOPLE PERSON. WHEN I GET AN ASSIGNMENT I WON'T STOP UNTIL IT IS COMPLETED TASTEY LOOKS FOR ANY PLACES WHERE IT WEAKNESS AND BRINGS STRENGTH TO THE TEAM AS A WHOLE. Accomplished Physical Therapist possessing strong clinical assessment and evaluation skills. Provides a supportive environment conducive to addressing individual needs. Distinguished client-facing skills and experience working closely with healthcare professionals to assess and treat complex conditions. Focused Physical Therapist committed to helping patients manage pain and injuries. Skillful in monitoring results and prescribing exercises for long-term health. Communicative and reliable professional well-versed in collaborating with practitioners and adhering to treatment instructions.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Marina Medical Billing
02.2009 - 03.2015
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Kept accurate records to document customer service actions and discussions.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Human Resources Manager
Medical Associates
02.2010 - 09.2013
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Instructed senior leaders on appropriate employee corrective steps.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies for a 20-employee company.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Liaised between multiple business divisions to improve communications.
- Fostered a positive work environment through a comprehensive employee relations program.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events and incentive programs.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Distributed employee engagement surveys to identify areas of improvement.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated technical training and personal development classes for staff members.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Organized and led staff orientation programs and training to promote collaboration.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Physical Therapist
Consultants Collaborative Partnership
04.2011 - 05.2012
- Managed acute and chronic conditions with the full understanding of complex therapy needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Led group 10 OR LESS in therapy sessions for improved balance, flexibility, and strength in older adult populations.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Discussed rehabilitation and reconditioning options to improve patients' function and quality of life.
- Planned and carried out individually designed programs of physical treatment to maintain, improve, or restore physical functioning and alleviate pain.
- Recorded patient prognosis, treatment, and responses into reports and patient charts.
Education
MBA - Medical Laboratory Technology
Hillman University
Secondlife11.2012
M.D. - Medical Insurance Billing
Pooterbilt
Secondlife01.2011
Skills
- Social Media Monitoring
- Sales Promotion
- Staff Training
- Performance reviewing
Timeline
Physical Therapist
Consultants Collaborative Partnership
04.2011 - 05.2012
Human Resources Manager
Medical Associates
02.2010 - 09.2013
Customer Service Manager
Marina Medical Billing
02.2009 - 03.2015
MBA - Medical Laboratory Technology
Hillman University
M.D. - Medical Insurance Billing
Pooterbilt
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