Giancarlo Taglianetti
Elkin,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Analyst Intern
Zirrus
07.2023 - 02.2024
- Worked with the Service Desk and vendor support to resolve various service, hardware and/or software incidents within the established SLA
- Quickly triaged, escalated, and resolved IT related incidents using ConnectWise
- Monitored system performance and responded to NMS alerts.
- Maintained accurate records and documentation of support interactions, contributing to the knowledge base using Sharepoint/HUDU
- Participated and ensured that IT systems are consistently patched as expected using NinjaRMM
- Analyzed security events and incidents to determine their nature, impact, and potential risks to the organization
- Collaborated with and supported the advanced support team in resolving complex Tier 3 issues, aiming to reduce task completion time
IT Field Technician
Interconnect
05.2023 - 07.2023
- Installed and terminated communication cables, including copper and fiber optic cables, according to industry standards and client specifications
- Conducted comprehensive testing using cable testers, to measure signal strength, verify connectivity, and diagnose cable faults
- Pulled and routed cables through various environments, ensuring proper cable management and labeling for easy identification and maintenance
- Implemented and deployed comprehensive security surveillance systems, including the installation and configuration of high-resolution security cameras and advanced intercom systems
Education
Associate of Applied Science - Network Management
Wilkes Community College
Wilkesboro, NC05.2024
Diploma - Systems Security
Wilkes Community College
Wilkesboro, NC05.2024
Skills
- Scripting: Familiarity with Bash and PowerShell
- Platforms: Windows 10/11, Windows Server 2016/2022, Ubuntu Linux, MacOS, iOS, Android
- Network Administration: Zabbix, RDP, NinjaRMM, VMWare vCenter/vSphere, VMWare ESXi, Wireshark
- Windows Administration: Active Directory, M365 Admin, Server Manager, WDS/MDT, Print Management, GPO, Acronis Backups
- Security & Compliance: Bitdefender Endpoint/GravityZone, Azure Sentinel, FortiClient VPN, Fortinet Firewalls, TrendMicro Endpoint, PhishER, Microsoft Defender
- Ticketing/Documentation: ConnectWise, Thycotic, HUDU, Sharepoint
Certification
- AWS Certified Cloud Practitioner
- CompTIA Network+
- CompTIA Security+
- Microsoft Security, Compliance & Identity Fundamentals. (SC-900)
Projects
VMware ESXi Homelab,
- Engineered a comprehensive homelab infrastructure leveraging VMware ESXi, showcasing expertise in virtualization technologies,
- Orchestrated the setup and configuration of two ESXi servers, implementing best practices for optimal performance and resource allocation,
- Configured one ESXi server exclusively for vSphere, enabling seamless virtual machine management and facilitating hands-on experience with enterprise-grade virtualization, Deployed Windows Server 2022 as a domain controller, implementing Active Directory services to simulate real-world network environments,
- Created and managed admin and local user accounts, implementing security policies and access controls for a secure lab environment,
- Configured two client machines, seamlessly integrating them into the domain and utilizing DNS for efficient name resolution,
- Implemented security groups and access controls to allow remote access from client machines to the domain controller, emphasizing a secure and controlled environment,
Timeline
Service Desk Analyst Intern
Zirrus
07.2023 - 02.2024
IT Field Technician
Interconnect
05.2023 - 07.2023
Associate of Applied Science - Network Management
Wilkes Community College
Diploma - Systems Security
Wilkes Community College
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