Microsoft Suite
Ta’Tanisha L. Gibbs
Orlando,USA
Work Preference
Summary
Dedicated professional with specialization in operational efficiency and process improvement, proficient in analyzing workflows to facilitate enhancements, pinpointing training needs, and cultivating trust with adult learners through a clear and conversational training approach.
Overview
19
19
years of professional experience
Work History
Operational Excellence Manager
Ellucian (formerly Anthology)
12.2020 - 04.2026
- Directed cross-functional teams to execute process enhancements and elevate operational efficiency.
- Formulated and implemented strategic initiatives to enhance resource allocation and minimize operational costs.
- Partnered with stakeholders to synchronize organizational goals with operational strategies for optimal impact.
- Optimized workflows through process mapping and root cause analysis, significantly minimizing bottlenecks.
- Led change management initiatives facilitating staff transitions and fostering a culture of adaptability.
- Partnered with stakeholders across departments to align objectives, streamline efforts, and enhance organizational effectiveness.
- Formulated standard operating procedures ensuring consistency in organizational results.
- Facilitated cross-functional teams to accomplish departmental goals, enhancing collaboration and teamwork.
- Evaluated internal processes regularly to identify inefficiencies or gaps in workflows impacting a customer's life cycle journey.
- Engaged effectively with internal customers to establish connections and strengthen cross-functional relationships.
Training & Implementation Specialist
Diamond Resorts
11.2015 - 09.2020
- Tailored training and implementations to meet business requirements.
- Executed training initiatives through collaboration with business stakeholders.
- Collaborated to develop innovative training materials and methods to enhance end-user engagement and maximize retention of information.
- Oversaw ongoing software support, troubleshooting software issues to eliminate workflow interruptions.
- Facilitate communication between IT department to identify, research and resolve on-site equipment issues affecting software utilization.
- Streamlined training programs for new hires, enhancing onboarding experience and knowledge retention.
- Evaluated user feedback to pinpoint opportunities for system enhancement driving improvements in user experience.
- Oversaw multiple implementation projects simultaneously while ensuring adherence to strict deadlines and maintaining high quality standards.
- Cultivated strong relationships with internal customers, enhancing trust and confidence in implementation process.
- Delivered ongoing post-implementation support, addressing concerns and issues promptly and professionally.
- Acted as subject matter expert for internal teams and external customers during implementation process, delivering guidance and clarification as required.
AmeriCorps Public Ally
Help Now of Osceola, Inc.
08.2014 - 06.2015
- Served as Community Outreach & Prevention Coordinator
- Generated community interest in domestic violence training programs, identified new markets and educated prospective community partners on benefits.
- Conducted presentations to expose and increase student, teacher, and parent awareness and prevention of teen dating violence.
- Engaged potential volunteers and domestic violence advocates, facilitated volunteer orientations and domestic violence advocacy training sessions.
- Identified and engage community partners to solicit donations and sponsorship.
- Improved outreach efforts by forging partnerships with local schools and other youth programs to enhance resource availability.
- Bolstered public awareness and engagement efforts by representing organization at community events, conferences, workshops, and meetings.
EHR (Electronic Health Record) Support Specialist
Central Florida Health Care, Inc.
03.2013 - 08.2014
- Boosted new-hire training program, contributing to lower turnover.
- Created and maintained user manuals and how-to training guides for end user training.
- Executed internal audits to propose workflow and process modifications for increasing software utilization.
- Organized and delivered impactful software and process improvements training sessions.
- Developed software templates to streamline documentation processes, improving accuracy of charting for statistical data.
- Provided technical guidance to team members, improving workflow efficiency and limiting downtime.
- Mitigated software and hardware problems, promoting smooth operation of systems throughout departments.
- Resolved high-priority end user support tickets with professionalism, ensuring prompt resolutions and maintaining exceptional rapport with team members.
Lead EHR (Electronic Health Record) Training & Implementation Specialist
Community Health Center’s, Inc.
09.2007 - 09.2012
- Facilitated comprehensive training program for 300+ end-users, leading to successful company-wide EHR implementation.
- Conducted annual performance reviews. Developed and implemented corrective action plans in response to performance assessments. Administered payroll submissions promptly, approved PTO and sick time requests, maintaining adherence to all regulatory requirements.
- Orchestrated lead software support through analysis of challenges and implementation of effective resolutions.
- Evaluated and collected data to back recommendations for software upgrades and opportunities for process improvements.
- Coordinated with business stakeholders to innovate workflows and implement process improvements.
Education
Bachelor of Science - Business Administration
DeVry University
Orlando, FLCertification - Volunteer Management
Rollins College
Winter Park, FLSkills
Proficiency in Microsoft Office
Knowledge of EclinicalWorks software
Collaboration via SharePoint
Knowledge of Salesforce CRM
Project training and facilitation
Process auditing and improvement
Efficiency enhancement
Customer service
Detail oriented
Critical thinking
Oral and written communication
Relationship management
Leadership
Accomplishments
- Supervised team of 2 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Salesforce
ServiceNow
Service Desk
Concur
Clarity
SharePoint
EClinicalWorks
Languages
English
Native or Bilingual
Interests
Puzzles (crossword, jigsaw, etc)
Live Music
Coordinating private events
Timeline
Operational Excellence Manager
Ellucian (formerly Anthology)
12.2020 - 04.2026
Training & Implementation Specialist
Diamond Resorts
11.2015 - 09.2020
AmeriCorps Public Ally
Help Now of Osceola, Inc.
08.2014 - 06.2015
EHR (Electronic Health Record) Support Specialist
Central Florida Health Care, Inc.
03.2013 - 08.2014
Lead EHR (Electronic Health Record) Training & Implementation Specialist
Community Health Center’s, Inc.
09.2007 - 09.2012
Bachelor of Science - Business Administration
DeVry University
Certification - Volunteer Management
Rollins College