Tatayana Kennedy
Magnolia,AL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Bryan Whitfield Memorial Hospital
Demopolis, Alabama
08.2022 - 12.2024
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Completed day-to-day duties accurately and efficiently.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
Alorica
North, South Carolina
06.2021 - 06.2022
- Surpassed daily targets for approved credit card applications.
- Collected customer feedback via surveys to enhance service quality.
- Consistently identified deals and optimal pricing.
- Demonstrated exceptional professionalism in challenging customer interactions.
Retail Customer Sales Associate
Hibbett Sporting Goods
Selma, AL
05.2019 - 05.2021
- Resolved client issues efficiently and courteously
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Attended weekly team meetings to review performance goals and objectives.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Cashier
Home Depot
Huntsville, AL
03.2017 - 02.2019
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash registers to process payments for goods and services.
- Built and maintained productive relationships with employees.
- Processed credit card transactions accurately and efficiently.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Belk Department Store
Huntsville, AL
11.2015 - 03.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
Customer Service Cashier
McDonald's Restaurant
Huntsville, AL
08.2015 - 02.2017
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Greeted customers promptly and responded to questions.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Marengo High School
Dixons Mills, AL05-2015
Skills
- Sterilization techniques
- Basic nursing care
- Vital signs monitoring
- Cash handling
- Customer complaint resolution
- Customer focus
- Customer service
- Account updating
- Data collection
- Payment processing
- Typing proficiency
- Creative problem solving
- Inbound and outbound calling
- Complaint handling
- Customer education
- Verbal and written communication
- Credit card payment processing
- Data entry
Timeline
Patient Care Technician
Bryan Whitfield Memorial Hospital
08.2022 - 12.2024
Customer Service Representative
Alorica
06.2021 - 06.2022
Retail Customer Sales Associate
Hibbett Sporting Goods
05.2019 - 05.2021
Customer Service Cashier
Home Depot
03.2017 - 02.2019
Customer Service Representative
Belk Department Store
11.2015 - 03.2017
Customer Service Cashier
McDonald's Restaurant
08.2015 - 02.2017
High School Diploma -
Marengo High School
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