Tatayana Roberts
Los Angels,CA
Summary
Compassionate Medical Assistant with extensive experience at City Medical Group, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in phlebotomy and maintaining HIPAA compliance, fostering trust and safety in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
City Medical Group
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Resident Aide
Serenity Recuperative Care
03.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Improved resident satisfaction by providing compassionate and attentive care.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Collaborated with interdisciplinary team members to provide holistic care for each resident, ensuring all aspects of well-being were addressed in a cohesive manner.
Cashier
Wienerschnitzel
01.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
M.A - Medical
UEI College
Gardena, CA11.2024
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
Timeline
Medical Assistant
City Medical Group
09.2024 - Current
Resident Aide
Serenity Recuperative Care
03.2021 - Current
Cashier
Wienerschnitzel
01.2018 - 01.2019
M.A - Medical
UEI College
High School Diploma -
Crenshaw High School
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