Tate Brooks
Grandview
Summary
Eager cybersecurity professional with CompTIA A+ and Network+ certifications and a strong IT support background. Skilled in diagnosing hardware and software issues, with a deep understanding of network configurations and operating systems. Ready to leverage a deep understanding of best security practices and keen analytical skills in network traffic to identify and mitigate vulnerabilities in a cybersecurity role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
LeTourneau Information Technology
02.2024 - Current
- Provided exceptional customer service, ensuring issues were fully resolved.
- Maintained accurate help desk interaction records for analysis and resource allocation.
- Diagnosed and resolved hardware and software issues, reducing user downtime.
- Configured hardware and software for employee workstations.
IT Support Specialist (Volunteer)
PHCFW
03.2023 - 12.2024
- Troubleshot and resolved network issues, ensuring service restoration.
- Prepared computers and mobile devices adhering to standardized software and security policies.
Irrigation Tech
Brooks Irrigation & Backflow
08.2022 - 01.2024
- Assisted in repairing sprinkler systems, prioritizing and correcting irrigation breaks.
Network Technician
Big Country RV Park
08.2023 - 09.2023
- Deployed a Software-Defined Network (SDN) using TP-Link's Omada Platform.
- Managed remote monitoring and adjustable rate limits for optimal network performance.
Barista/Shift Lead
Starbucks
06.2018 - 08.2022
- Handled and resolved customer issues and complaints with professionalism and tact, significantly enhancing customer satisfaction and fostering repeat business.
- Trained, scheduled, and supervised barista workers, maintaining store policies and optimizing staffing patterns to ensure operational efficiency and a high level of customer service.
- Managed inventory and back-of-house operations, and led coffee tastings to promote a comprehensive understanding of coffee culture, resulting in improved team performance and customer engagement.
Education
Bachelor of Science - Cyber Security
LeTourneau University
Longview, TX12.2025
Completion of Cybersecurity Boot Camp -
Baylor University
Waco, TX05.2023
Associate of Arts -
Tarrant County College
Fort Worth05.2021
Skills
Operating Systems:
- Windows 10 and 11
- Ubuntu (Linux)
Computer Proficiencies:
- System Troubleshooting
- Adept in Office 365
- Anti-virus Management
Networking:
- TCP/IP
- Network Protocols
- Wireshark Fundamentals
Programming:
- Python, Java, and C
Certification
Certifications:
- CompTIA A+
- CompTIA Network+
Timeline
IT Help Desk Technician
LeTourneau Information Technology
02.2024 - Current
Network Technician
Big Country RV Park
08.2023 - 09.2023
IT Support Specialist (Volunteer)
PHCFW
03.2023 - 12.2024
Irrigation Tech
Brooks Irrigation & Backflow
08.2022 - 01.2024
Barista/Shift Lead
Starbucks
06.2018 - 08.2022
Bachelor of Science - Cyber Security
LeTourneau University
Completion of Cybersecurity Boot Camp -
Baylor University
Associate of Arts -
Tarrant County College
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