Summary
Overview
Work History
Education
Skills
Accomplishments
Boxing
Timeline
Generic

Tate Marco

Canton,MI

Summary

Reliable and upbeat Kiosk Attendant successful at promoting customer loyalty, satisfaction, sales, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Kiosk Attendant

Quick Pass Car Wash
12.2023 - Current
  • Proactively identified potential issues with kiosk performance and reported them to management for timely resolution.
  • Assisted with inventory management to ensure adequate stock levels and accurate recordkeeping.
  • Conducted regular maintenance checks on kiosk equipment, ensuring smooth operation at all times.
  • Increased sales by efficiently processing transactions and upselling products when appropriate.
  • Pitching and upselling unlimited car wash memberships to all customers.
  • Provided product knowledge to customers, enabling informed purchasing decisions and increased sales.
  • Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
  • Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
  • Maintained a clean and organized kiosk, resulting in an inviting environment for customers.
  • Handled high-volume periods effectively by multitasking and prioritizing duties under pressure while maintaining excellent customer service standards.
  • Facilitated quick resolution of technical issues by troubleshooting problems with kiosk software or hardware as they arose.
  • Resolved customer complaints professionally, leading to repeat business and positive feedback.
  • Assisted in training new hires on kiosk procedures and best practices, promoting consistent performance across the team.
  • Consistently met or exceeded daily sales targets through attentive customer interactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.

Cleaner

Anytime Fitness
08.2023 - 10.2023
  • Cleaned and sanitized bathrooms and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Showcased adaptability in adjusting work schedules according to changing demands from management without compromising output quality levels.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Lifeguard

Summit On The Park
03.2022 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Responded to patron incidents in professional and timely manner.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Educated patrons on safety protocols and enforced safety rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Assisted in organizing and implementing recreational activities and programs.

Education

High School Diploma -

Plymouth High School
Canton, MI
06.2023

Skills

  • Patience and Empathy
  • Adaptability
  • Empathy
  • Multitasking
  • Problem Solving
  • Interpersonal Skills
  • Self Motivation
  • Time Management
  • Work Ethic
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Maintaining confidentiality
  • Cash handling expertise
  • Upselling strategies
  • Cross-Selling Products
  • Sales Techniques Mastery
  • Promoting Special Offers
  • Professional Appearance
  • POS System Operation
  • Friendly and Helpful
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Team Cooperation
  • Team Leadership
  • Creative Thinking
  • Positive Customer Engagement
  • Decision-Making
  • Cash Handling
  • Goal-Driven
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Organization
  • Inventory and Stocking
  • Store Organization
  • Cash Register Operation
  • Store Opening and Closing
  • Safety and Cleanliness Standards
  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Product Knowledge
  • Basic Mathematics
  • Team Supervision
  • Documentation And Reporting
  • Payment Processing
  • Sales floor organization
  • Ability to Lift 40 pounds
  • Product and Service Sales
  • Inventory Management

Accomplishments

Sold a personal record of 23 unlimited car wash memberships

Boxing

Actively and consistently in the boxing gym to exercise and practice boxing technique for self-defense purposes. 

Timeline

Kiosk Attendant

Quick Pass Car Wash
12.2023 - Current

Cleaner

Anytime Fitness
08.2023 - 10.2023

Lifeguard

Summit On The Park
03.2022 - 07.2023

High School Diploma -

Plymouth High School

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Tate Marco