Overview
Work History
Education
Skills
Timeline
Generic

Tate Munholand

Youngstown,Ohio

Overview

10
10
years of professional experience

Work History

Member Service Representative

Planet Fitness
02.2023 - Current
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation for the company and myself.
  • Educated and engaged members in assistance of equipment, and membership information as well as the facility amenities.
  • Responded to current member's and prospective member's calls to answer questions about information, prices and services.
  • Maintained a clean, friendly and organized environment for members and co-workers and assisted in daily cleaning duties that were standard company expectations.
  • Cross-trained on Assistant Manager and Club Manager duties such as tracking daily statistics, B.D.A. orders, Staples orders as well as beverage orders from Pepsi Co. and team member scheduling.
  • Acquired Smart Tan Tanning Certification as well as CPR/ AED Certification.
  • Assist in training and development of current and future staff Member Service Representatives to further increase knowledge and enforce company standards and policies.
  • Replaced and maintained gym equipment as well as tanning beds


Culinary and Service Professional

Longhorn Steakhouse
02.2015 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively resolving issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained knowledge of consistent changes of menu periodically.
  • Trained on Shift Leadership and Management duties within facility such as spreadsheets and multiple reports
  • Recorded daily statistics such as Labor usage, Food/ Product cost, daily facility maintenance and food regulations maintained and required by the Ohio Board of Health.
  • Generated reports detailing findings and recommendations.
  • Assisted in food and facility resource ordering and scheduled maintenance of equipment upon requirement if repairs were warranted.
  • Provided exceptional customer service and team-member assistance in running daily operations in restaurant.
  • Learned how to cook, maintain and clean equipment within facility and ever-changing recipes and menus.

Shift Leader/ Manager

Dunkin Donuts
01.2014 - 11.2015
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Also worked overnight shift at multiple Dunkin facilities as a Shift Leader and baker.
  • Counted, tracked and manage safe deposits, drops, and P.O.S. transactions as well as bank deposits.
  • Recorded daily data tracking on food and resources, and labor management within facility as well as food guidelines and expectations maintained throughout company and Ohio Board of Health standards and protocols.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cultivated professional working relationships with peers and supervisors.
  • Managed staff hiring, training and supervision.

Education

High School Diploma -

Struthers High School
Struthers, OH
05.2012

Skills

  • Member Relations
  • Customer Support
  • Membership Registrations
  • Phone Inquiries
  • Parts Replacement
  • Calm and Professional Under Pressure

Timeline

Member Service Representative

Planet Fitness
02.2023 - Current

Culinary and Service Professional

Longhorn Steakhouse
02.2015 - Current

Shift Leader/ Manager

Dunkin Donuts
01.2014 - 11.2015

High School Diploma -

Struthers High School

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Tate Munholand