Tate Stumpp

• Overseen the daily operations of HVAC service teams, ensuring timely and efficient service delivery. Responsibilities included managing technician schedules, dispatching teams, overseeing installation and repair projects, maintaining customer relationships, and ensuring compliance with industry standards and safety regulations. The role also involved budgeting, inventory management, and training staff to enhance technical skills and customer service. Additionally, I resolved escalated customer issues, monitored service quality, and drove business growth through strategic planning and operational improvements.

• Responsible for driving sales of HVAC systems and services by identifying customer needs and recommending appropriate products. Duties included conducting site assessments, preparing quotes and proposals, negotiating contracts, and closing sales. The role also involved maintaining relationships with new and existing clients, providing product demonstrations, and offering technical support. Additionally, I stayed informed about industry trends, competitors, and new technologies to effectively position the company’s products in the market. Collaboration with service and installation teams ensures seamless project execution.

As a service technician, I was responsible for troubleshooting, repairs, and servicing equipment. I generated leads for sales conversions totaling over 2 million dollars. I studied a process to generate leads from a technician with expensive repairs, to convert them into installs. Developing customer service skills was crucial to this role. I became comfortable with my newfound skill while taking on the responsibility as a technician.

Troubleshooting and repairing equipment. Ordering and installing parts. Communicating with customers. Experience with company vehicles. Experience with tools and hands on work. Soldering and brazing line sets to ice machines. Using third party applications to complete jobs. Worked on over 700 pieces of equipment. Capable of repairing and servicing low and high voltage units. Good ability to write and complete service orders. Knowledgeable in single and three phase equipment.

-Squadbay Supervisor- Attained safety and Security over 22 Inmates. Successfully counseled inmates.

-Special Quarters Non-Commissioned Officer- Supervised 10 Maximum Security Inmates. Supervised Suicidal Inmates. Deescalated violent and dangerous Inmates

-Senior Escort- Responded to over 20 conditions in the facility. Supervised visits, Recreation Call, and Medical visits. Delegated up 10 escorts daily to accommodate the Brig's Plan of the day.

Master Control Non-Commissioned Officer- Attained the Inmate Physical and Total Count. Ensured the Master Logbook was up to ACA Standards. Supervised 27 Cameras.

Receiving&Release Non-Commissioned Officer- Successfully Confined and Released up to 150 Inmates.

Experience in installing air handlers and condensers. Ran thermostat wiring and wired thermostats to air handlers and condensers. Checking refrigerant pressures and performing preventative maintenance on condensers. Performed preventative maintenance on oil burners.