- Reading
- Learning new cooking techniques and expanding my culinary skills
- Gardening
- Blogging/ vlogging
- Personal Development and Self-Improvement
Tatem Coapland
Fort Collins,CO
Summary
I have worked many positions requiring people relations and can confidently say I am a strong problem solver, communicator, and continually strive for growth and success. I am confident in my abilities to learn quickly and accurately as well as to diversify my background in all work related tasks. I am a reliable and efficient employee and will continue to grow in many ways in future opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative - Cashier /Sales Associate
Ace Hardware
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Server /Restaurant Hostess
Another Broken Egg Cafe
12.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Guest Services - Day care
Town of Erie
07.2024 - 01.2025
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Assisted guests with check-in and check-out procedures, ensuring accuracy and efficiency
- Responded promptly to guest inquiries and resolved any issues or complaints in a professional manner
- Supervised and cared for a group of 28 children, ensuring their safety and well-being at all times
- Developed and implemented age-appropriate activities to promote physical, cognitive, and social development
- Maintained a clean and organized daycare environment, including sanitizing toys and equipment regularly
- Established positive relationships with parents/guardians through effective communication and regular updates on their child's progress
Recreation Attendant - Concessions
Town Of Erie
05.2024 - 01.2025
- Prepared and served a variety of food and beverage items to customers in a fast-paced concession environment
- Maintained cleanliness and organization of concession stands, ensuring compliance with health and safety regulations
- Handled cash transactions accurately and efficiently, providing excellent customer service at all times
- Assisted with inventory management, including restocking supplies and monitoring stock levels
- Collaborated with team members to ensure smooth operation during busy periods, effectively managing high volumes of orders
- Provided knowledgeable recommendations on menu items to enhance customer experience
- Managed food preparation processes according to established guidelines for quality and consistency
- Implemented upselling techniques to increase sales revenue per transaction by 20%
Customer Service
COLOR ME MINE
05.2022 - 02.2024
- Provided individualized guidance to students based on their skill level and goals
- Organized and led art workshops and demonstrations for community outreach programs
- Greeted and welcomed guests upon arrival, providing a warm and friendly first impression
- Efficiently checked-in guests, ensuring accurate registration information and timely room assignments
- Managed guest inquiries and requests promptly, resolving issues to ensure guest satisfaction
- Handled cash transactions accurately and securely during check-out process
- Assisted in managing reservations system, ensuring accuracy of bookings and availability updates
- Provided administrative support by handling mail distribution, package deliveries, and maintaining office supplies inventory
Education
Associate of Arts - Business With Specialty in Finance
Front Range Community College
Fort Collins, CO05-2026
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Data entry
- Time management
- Critical thinking
- Call center experience
- Client relations
- Technical support
Interests
Timeline
Customer Service Representative - Cashier /Sales Associate
Ace Hardware
02.2025 - Current
Server /Restaurant Hostess
Another Broken Egg Cafe
12.2024 - 06.2025
Guest Services - Day care
Town of Erie
07.2024 - 01.2025
Recreation Attendant - Concessions
Town Of Erie
05.2024 - 01.2025
Customer Service
COLOR ME MINE
05.2022 - 02.2024
Associate of Arts - Business With Specialty in Finance
Front Range Community College
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