Tatemae Baird

• Responded promptly to customer inquiries about their policies and provided timely updates as needed.
• Complied with HIPAA regulations.
• Analyze and explain complex policy language.
• Submitted claims and explained the claims process.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Maintained accurate records of customer interactions for future reference.
• Maintained high KPIs (Key Performance Indicators).

• Maintained high and superior KPIs (Key Performance Indicators).
• Identified the root cause of incidents and problems, and implemented appropriate solutions accordingly.
• Collaborated with other teams to ensure the successful resolution of customer inquiries.
• Provided remote assistance to customers when required, via phone or remote desktop tools.
• Responded promptly to customer emails, phone calls, and chats regarding IT-related queries.
• Evaluated current technologies and identified areas where improvements could be made.
• Assisted with training new technicians.

• Maintained high and superior KPIs (Key Performance Indicators) and assisted with customer issues.

• Responded to incoming calls, emails, texts, and other forms of communication in a timely and efficient manner.

• Asked probing questions to determine service needs, and accurately input information into electronic systems.

De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

• Cultivated impactful relationships with customers and business partners to drive business development.

• Assisted with social media management and company resources.

• Managed delivery routes, helped drivers and assisted in timely deliveries

• Input and manage data regarding products, customer accounts, and partner information.

• Responded to assistance requests from clients and directed individuals through troubleshooting tasks within an hour of requesting assistance.
• Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Responded to 12-20+ percent of all client support requests every week to provide assistance via email (Salesforce), phone calls and texts, and request tickets.
• Collaborated with several teams and individuals to meet company goals, set and work toward standards, and participate in the growth and expansion of profits.
• Maintained high levels of knowledge of all company resources, regulations, computer systems, software and tools.
• Helped with the testing of new company software launches, as well as aiding in the creation of new resources, websites and technology.