Tatenda Hillary Musvosvi
Harare
Summary
Dynamic and results-oriented professional with a proven track record in customer experience management and technical support, notably at Pan Pacific Hotel Vancouver and Liquid Intelligent Technologies. Excelled in roles requiring meticulous observation and voice-based communication, surpassing sales targets by 30% at TELUS Communications. Certified in computer hardware, I bring a blend of hard and soft skills to elevate customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Liquid Intelligent Technologies
11.2022 - Current
- Identifies, investigates, and resolves user's problems with computer software and internet hardware equipment
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
Customer Service Representative
Econet Wireless Zimbabwe
09.2021 - 09.2022
- Responding to inbound calls for Econet wireless and assisting the customers with their distinct request or query as it applies
- As well making outbound calls advising customers on product changes and query follow up for Econet Wireless
Hotel Management Trainee
Pan Pacific Vancouver
Vancouver
10.2019 - 11.2021
- Assisted in the development and implementation of customer service standards.
- Maintained a professional attitude when dealing with guests, staff and management.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
Salesperson
TELUS Communications
02.2019 - 12.2019
- I was responsible for customer acquisition and retention
- I started off as a door to door sales consultant
- In my first two months I surpassed my sales by 30%
- An additional role of making sales in the Telus show room was added to my duties
Call Center Specialist
Unilever
01.2014 - 01.2019
- My responsibilities involved responding to incoming calls and emails under the account
- The role would involve extensive tele-sales, assisting customer complaints and data entry for every customer I would have interacted with
Education
Some College (No Degree) - Customer Experience Professional
Chartered Institute of Customer Management
Pretoria South Africa09-2022
Higher National Diploma - Cyber Security
Cisco Networking Academy
01.2022
Diploma of Education - System, Networking, and LAN/WAN Management/Manager
Cisco Networking Academy
01.2022
Bachelor of Applied Science - Computer Science
University of Manitoba
10-2019
Skills
- Meticulous Observation Skills
- Experienced in Voice-Based Communication
- Proficient in Computer Hardware
- Consulting
- Detail-Oriented Data Input
- Certified Forklift Operator
- Housekeeping Operations Management
- Customer Experience Management
- Hospitality Operations Management
- Housekeeping oversight
Timeline
Technical Support Specialist
Liquid Intelligent Technologies
11.2022 - Current
Customer Service Representative
Econet Wireless Zimbabwe
09.2021 - 09.2022
Hotel Management Trainee
Pan Pacific Vancouver
10.2019 - 11.2021
Salesperson
TELUS Communications
02.2019 - 12.2019
Call Center Specialist
Unilever
01.2014 - 01.2019
Some College (No Degree) - Customer Experience Professional
Chartered Institute of Customer Management
Higher National Diploma - Cyber Security
Cisco Networking Academy
Diploma of Education - System, Networking, and LAN/WAN Management/Manager
Cisco Networking Academy
Bachelor of Applied Science - Computer Science
University of Manitoba
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