Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tat’erra Smith

Elmwood Park,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Financial Services Representative

Lakeland Bank
02.2022 - Current
  • Tracked budget forecasts and monitored budget performance.
  • Produced financial statements and reports to comply with regulations.
  • Built complex financial models for decision-making and forecasting.
  • Developed and delivered financial presentations to drive client engagement.
  • Delivered guidance on financial regulations and requirements.

Dispatcher

AAA Northeast
12.2019 - Current
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.

Flight Attendant

CommutAir
03.2018 - 03.2020
  • Assisted passengers in boarding and deplaning aircraft.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Customer Service Representative

Nordstrom
10.2012 - 03.2018
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Education

Associate Degree -

American Academy McAllister Institute of Funeral Services
New York, NY

High School Diploma -

Rosa L. Parks School Of Fine And Performing Arts
Paterson, NJ
06.2011

Skills

  • Managing Wealth
  • Risk Management
  • Teller Transactions
  • Legal Considerations

Timeline

Financial Services Representative

Lakeland Bank
02.2022 - Current

Dispatcher

AAA Northeast
12.2019 - Current

Flight Attendant

CommutAir
03.2018 - 03.2020

Customer Service Representative

Nordstrom
10.2012 - 03.2018

Associate Degree -

American Academy McAllister Institute of Funeral Services

High School Diploma -

Rosa L. Parks School Of Fine And Performing Arts

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Tat’erra Smith