Tateum Richardson
Phoenix,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
11.2023 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated resolution of escalated issues, maintaining professionalism in high-pressure situations.
- Developed and implemented standard operating procedures for improved efficiency in handling customer requests.
Warehouse Associate
Amazon Warehouse
08.2022 - 10.2023
- Oversaw daily warehouse operations ensuring compliance with safety and quality standards.
- Implemented best practices for efficient loading, unloading, and staging of goods.
- Loaded, unloaded, and moved material to and from storage and production areas.
Call Center Representative
REMX Staffing Agency
01.2020 - 07.2022
- Managed high-volume inbound calls, ensuring timely and accurate customer service responses.
- Resolved customer inquiries by utilizing CRM software to track and document interactions.
- Collaborated with cross-functional teams to address client issues and escalate complex concerns efficiently.
Call Center Representative
EMPERION
11.2017 - 12.2019
- Utilized CRM software to track interactions, ensuring accurate documentation of customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
McDonald's
12.2016 - 09.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with team members to ensure smooth operations during peak hours.
- Implemented best practices for cash handling to maintain accuracy in daily reconciliations.
Education
High school or equivalent - Basic Studies
Peoria Flex Academy
Peoria, AZ05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Maximus
11.2023 - 12.2024
Warehouse Associate
Amazon Warehouse
08.2022 - 10.2023
Call Center Representative
REMX Staffing Agency
01.2020 - 07.2022
Call Center Representative
EMPERION
11.2017 - 12.2019
Cashier
McDonald's
12.2016 - 09.2017
High school or equivalent - Basic Studies
Peoria Flex Academy
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