TATIA GREEN
Conway,AR
Summary
Professional with a strong background in customer interactions and service solutions. Highly energetic, outgoing and detailed oriented. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Friendly and respected with a positive attitude that creates a warm and inviting office atmosphere. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liberty Mutual
05.2021 - 10.2024
- Responsible for inbound calls from policyholders about coverage on property, auto and life insurance.
- Assisted policyholders with signing into company website and eservice accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Took payments on accounts so coverage could be continued while also responsible for cancellation of insurance on accounts.
- Handled customer complaints with empathy, resulting in increased loyalty and repeat business.
Claims Reviewer
Blue Cross & Blue Shield of AR
03.2019 - 10.2021
- Audited medical claims submitted for payment on Wal-Mart Account.
- Decreased fraudulent claims by conducting thorough investigations and collaborating with other departments when necessary.
- Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
- Researched balances and credits for proper payments of claims while maintaining confidentiality while following PHI and HIPPA protocol.
Project Manager
Heritage College
08.2015 - 10.2017
- Successfully managed multiple projects simultaneously in the Medical Administrative Department by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Trained, taught, ICD-9 , ICD-10, CPT-4 classes to students to obtain their CBCS certification after completion fo six weeks of externship.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Insurance Medical Biller
Early Out Services
01.2014 - 02.2015
- Audited and prepared medical claims to be submitted to Medicare/Medicaid accurately and timely.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Coded claims forms and mediated disputes between carriers and clients.
Education
Bachelor of Arts - Business Administration/Accounting
Philander Smith College
Little Rock, AR01-1994
Skills
- Project management
- Accounting
- Exceptional customer service
- Team collaboration
- Deadline-oriented
- Strong Telecommunication skills
- Data Entry/10-Key proficiency
- Complaint resolution
Certification
- CPR/AED Certification
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Liberty Mutual
05.2021 - 10.2024
Claims Reviewer
Blue Cross & Blue Shield of AR
03.2019 - 10.2021
Project Manager
Heritage College
08.2015 - 10.2017
Insurance Medical Biller
Early Out Services
01.2014 - 02.2015
Bachelor of Arts - Business Administration/Accounting
Philander Smith College
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