Tatialenn Jones

• The Inventory Specialist is dedicated to coordinating and monitoring inventory management related activities which are critical to maintaining the right focus on daily, weekly, and monthly tasks that help customers on their path to better health.
• Outside Vendor Returns
• Warehouse Returns
• Daily Cycle Counts
• StrongPak
• Document IAR (Inventory Activity Reports)
• preparing and dispensing medications:

This includes filling new and refilling existing prescriptions, preparing compounded medications, and repackaging bulk medications

• maintaining Inventory:

This includes monitoring inventory levels, ordering supplies, and ensuring medication availability

• Providing customer service:

This includes answering customer inquiries, helping with insurance and payment questions, and liaising with doctors for refill authorizations

• Type up prescriptions
• Other responsibilities:

This includes stocking shelves, maintaining a clean and organized work area, and filing and checking medical records

• Attention to detail: Being able to focus on all areas of a task, no matter how small
• Communication skills: Being able to provide clear instructions to patients, collaborate with healthcare professionals, and address customer inquiries with professionalism and empathy
• Computer skills: Being competent with basic computer skills
• Teamwork: Being able to contribute to a team effort
• pharmaceutical care to all patients by performing technical duties in the pharmacy department, working under the direct supervision of the Pharmacist and/or the Technician Supervisor. Experience in areas including: Purchasing/Inventory Control, Controlled Substance Distribution
• Interpret and enter prescriptions
• Answers, resolves and triages inbound inquiries
• Understanding of 3rd party insurances and follow-through of insurance-related issues
• Resolves insurance-related issues and assists patients with various forms of financial assistance
• Professional filling of prescriptions (right medication, right dosage, right amount)
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
• Identify and assembling supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
• Prepares medication for delivery to patients and departments
• Communicates directly with patients over the phone to assist them in the awareness of their medications
• Inventory Control (maintaining a lean inventory)
• Ordering medications and supplies using applicable technology
• Actively participates in process improvement timelines initiatives
• Provide outbound therapy/medication adherence checkups

• Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
• Managed filing of prescriptions, both electronically and manually.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Verified accuracy of medication labels before they were dispensed to customers.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.
• Received payment from customers and processed credit card transactions when necessary.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Organized work areas so that everything was easily accessible when needed.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Assisted in training new employees on pharmacy procedures.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Restocked shelves with new supplies of medications as needed.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
• Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
• Implemented and followed pharmacy protocols for medication disposal and waste management.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
• Interpreted and processed medication orders under supervision of pharmacist.
• Verified prescriptions and drug labels, documents and packages.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Improved inventory management procedures to reduce overhead, backorders and overstock.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Assisted pharmacists in filling prescription orders accurately and efficiently.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
• Ensured compliance with state and federal pharmacy laws and regulations.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Managed medication inventory, including ordering and restocking medications as necessary.
• Performed regular medication audits to ensure compliance with regulatory standards.
• Enhanced pharmacy efficiency by developing and implementing organizational systems.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Entered prescription information into computer databases.
• Operated cash registers to accept payments from customers.
• Maintained proper storage and security conditions for drugs.
• Prepared and processed medical insurance claim forms and records.
• Cleaned and maintained equipment or work areas according to prescribed methods.
• Answered telephones to respond to questions or requests.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.

• Managed multiple tasks simultaneously while providing excellent customer service.
• Assisted customers with product selection and answered any questions they had.
• Checked IDs for age-restricted purchases such as alcohol or cigarettes.
• Restocked shelves with merchandise as needed.
• Processed cash, credit, and check payments accurately and efficiently.
• Provided accurate change back to customers when necessary.
• Reported any suspicious activity or theft immediately to management.
• Resolved customer complaints in an efficient and professional manner.
• Stocked shelves when needed and kept the sales floor neat and organized.
• Ensured that all safety protocols were followed at all times during shift.
• Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
• Maintained a clean and orderly checkout area.
• Adhered to company guidelines for dealing with difficult or irate customers.
• Organized the checkout area to ensure all items were stocked properly.
• Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
• Performed opening and closing duties such as setting up registers, counting cash drawers.
• Greeted customers in a friendly and professional manner.
• Followed company policies regarding payment methods, discounts, refunds.
• Assisted other team members with their tasks as needed.
• Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
• Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
• Processed customer purchases and returns via cash and credit card.
• Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
• Helped with purchases and signed customers up for rewards program.
• Kept store presentable with regular cleaning and organization.
• Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
• Maintained clean, orderly and well-stocked register area.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
• Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
• Maintained work area and kept cash drawer organized.
• Answered phone calls to assist customers with questions and orders.
• Scanned items and checked pricing on cash register for accuracy.
• Adhered to social distancing protocols and wore mask or face shield.
• Built and maintained productive relationships with employees.