Tatiana A. M. Louis
Cape Coral,FL
Summary
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Qualified [Desired Position] with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Certified Medical Assistant(CCMA)
Family Health Centers of Southwest Florida Inc.
08.2020 - Current
- Provides clerical and clinical assistance as required
- Prepares patient from triaging through vital signs/medical history
- Assists the provider and completes procedures, as directed
- Establishes, as directed, specialty appointments, calls patients and pharmacies (prescriptions) as requested by providers, as well as other routine clinical assignments
- Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements
- Enhances patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Coordinates with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Prepares and administers medications to alleviate patient symptoms per Doctor's order.
Care Team Associate II (CTA II)
AdvantageCare Physicians
04.2019 - 04.2020
- Warmly greet and engage in friendly conversation with patients and guests
- Work with office staff to effectively communicate approximate wait times and maintain timely communication to patients and guests
- Monitor patient flow in the waiting room and assess patients' and guests' needs as they wait
- Answer telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors
- Schedule patient appointments accurately in the computer system
- Verify insurance coverage, as required
- Take the initiative to resolve all patient concerns and issues
- Perform a variety of patient care functions based on age-specific needs using age appropriate communication techniques
- Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing
- Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation)
- Chaperone during patient examinations, as needed
- Provide medication verification on recently hospitalized patients and ensure recent labs have been scanned
- Notify appropriate staff of the patient's status
- Document pertinent patient care information in the electronic medical record
- Ensured a clean, safe, and comfortable environment for patients by maintaining rooms and equipment in adherence to infection control protocols.
- Helped reduce medication errors by diligently ensuring proper documentation was maintained at all times.
- Maintained patient confidentiality while handling sensitive medical information according to HIPAA guidelines.
Registered Medical Assistant(RMA)
Peak Vista Community Health Centers
05.2016 - 02.2019
- Directed support for patient care providers in the performance of routine and acute clinical functions pertinent to efficiency
- Ambulatory patient care
- Performed preliminary patient care, including vital signs, interviewing and documentation of the chief complaint
- Collected lab specimens' documents and routes to the lab with appropriate forms completed
- Sterilized and cleans instruments/equipment per agency protocols
- Familiar with routine lab tests and procedures, able to recognize abnormal results and took appropriate action
- Scheduled appointments, and performed the necessary intake functions for arriving patients, assisted in questions, directed telephone calls, and other patient service duties
- Performed other duties as assigned
Registered Medical Assistant (RMA)
Colorado Springs Internal Medicine
08.2015 - 04.2016
- Roomed patient; chief complaint; completed vitals; medical history and medications on patient and documentation in EMR
- Placed recalls for future care
- Accurately performed treatment such as injections and immunizations, performed other medical procedures per protocol (ear wash, EKG, Pap smear, Prepared specimen for urine culture, flu test) with or without assistance
- Prepared and disinfected exam room for each patient visit; scheduled test and procedures (Including radiology, cardiology and respiratory)
- Provided patient education resources as instructed
- Addressed urgent issues and forward to Physician, PA or NP
Cashier/Customer Service Associate/Money Center agent
Wal-Mart
01.2014 - 01.2015
- Checking customers out, money orders, money transfer, check cashing, returns and exchange items, gift register
Crew Member
McDonalds
01.2014 - 12.2014
- Prep-cook, making sandwiches
Overnight Stocker
Wal-Mart
01.2012 - 12.2014
- Open boxes and put items in the right place on the shelves
- Operated pallet jack, the compactor machine, changed prices
Education
Pre-requisites classes for Bachelor Science of Nursing (BSN) -
Keiser University
Fort Myers, FL12.2020
Pre-requisites classes for Bachelor Science of Nursing (BSN) -
Colorado Christian University
Lakewood, CO03.2020
Medical Assistant -
Pima Medical Institute
Colorado Springs, CO10.2015
ESL Program -
Utah Valley University
Orem, UT12.2013
Skills
- Trilingual (English, French and Haitian Creole)
- CPR certified
- Clinical Certified Medical Assistant
- Registered Medical Assistant
- Experience with NextGen
- Experience with MedGen
- Experience with Epic
- EKG experience
- Pediatric experience
- Family Practice experience
- Internal Medicine experience
- Specialties experience
- Experience with the HIV population
- Experience with patients with disability
- Preceptor experience
- Patient education
- Phlebotomy experience
- Low Complexity lab testing
- Proficient with Microsoft Office
- Excellent prospecting and selling skills
- Able to motivate others
- Able to communicate well at all levels
- Strong organizational communication skills
- Interpersonal relation skills
- Team player attitude
- Ability to handle money
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Phlebotomy techniques
- Telephone etiquette
- Workflow organization
- Customer service
- Direct patient care
- Maintaining confidentiality
- Medical terminology knowledge
- Reliable team player
- Data entry
- Compassionate
- Procedure assistance
- Patient relations
- Adaptable
- Fluent in [languages]
- Trustworthy companion
Accomplishments
- Recognized for outstanding dedication to patient care.
Attributes Skills
- Trilingual (English, French and Haitian Creole)
- CPR certified by the American Heart Association
- Clinical Certified Medical Assistant by National Healthcareer Association
- Registered Medical Assistant by the American Medical Technologists
- Experience with NextGen, MedGen and Epic
- EKG experience with ABI
- Pediatric, Family Practice, Internal Medicine, and Specialties experience
- Experience with the HIV population and patients with disability
- Preceptor at Peak Vista
- Patient education
- Phlebotomy experience
- Low Complexity lab testing
- Proficient with Microsoft Office
Certification
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Clinical Certified Medical Assistant(CCMA)
Family Health Centers of Southwest Florida Inc.
08.2020 - Current
Care Team Associate II (CTA II)
AdvantageCare Physicians
04.2019 - 04.2020
Registered Medical Assistant(RMA)
Peak Vista Community Health Centers
05.2016 - 02.2019
Registered Medical Assistant (RMA)
Colorado Springs Internal Medicine
08.2015 - 04.2016
Cashier/Customer Service Associate/Money Center agent
Wal-Mart
01.2014 - 01.2015
Crew Member
McDonalds
01.2014 - 12.2014
Overnight Stocker
Wal-Mart
01.2012 - 12.2014
Pre-requisites classes for Bachelor Science of Nursing (BSN) -
Colorado Christian University
Medical Assistant -
Pima Medical Institute
ESL Program -
Utah Valley University
Pre-requisites classes for Bachelor Science of Nursing (BSN) -
Keiser University
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