TATIANA BACKLUND
Hayward,United States
Summary
Skilled and dynamic Assistant Hotel Manager with excellent leadership and management abilities. Adept in overseeing all hotel operations and committed to delivering first class service to all hotel patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Hotel Manager
CitizenM Hotels
06.2022 - Current
- Support overall operations, including communication with 3rd party contractors and vendors.
- Create staffing schedules based on service needs to ensure shifts are schedules and offered correctly
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collectively led team to achieve 'Hotel Kicking Most Butt in Guest Satisfaction' award for 2022.
Day Ambassador
CitizenM
10.2021 - 06.2022
- Cross-trained on all hotel roles (front desk agent, barista/bartender, BOH) providing flexibility and efficiency
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Selected to participate in the company's leadership development program, Future Stewards in June '22.
Outreach Event Coordinator (TAP)
Alameda County Registrar of Voters
06.2021 - 11.2021
- Developed and maintained relationships with community partners to encourage voter registration
- Led a team of election workers to perform outreach within the community
- Hosted ballot drop off locations in vulnerable populations, offering resources to under served communities
- Created and distributed print materials at schools, increasing early voter registration for high school seniors.
Writing Tutor Intern
826 Valencia
01.2021 - 06.2021
- Served as a mentor and provided guidance to students on study strategies and academic resources
- Implemented online teaching techniques to accommodate distance learning
- Utilized a variety of teaching tools, such as video and interactive games to enhance student engagement and learning
- Provided one-on-one and small-group tutoring sessions for students, resulting in progression tracking and improved student comprehension.
Document Control Specialist
Computacenter
01.2015 - 03.2019
- Use Salesforce and Microsoft Excel to record, track and analyze logistical data
- Trained staff on document control system and procedures, resulting in improved compliance
- Enhanced data accuracy by performing regular audits on documentation and records.
Education
Associate of Arts -
Ohlone College
Fremont, CABachelor of Arts -
CSU East Bay
Hayward, CASkills
- Critical thinking and problem solving
- Effective time management
- Public speaking
- Employee scheduling
- Networking and relationship building
References
References available upon request
Certification
- CPR/AED/First Aid Certification Red Cross 2/2023 - 2/2025
- Food Manager Certification Servsafe 2/2024 - 2/2029
Timeline
Assistant Hotel Manager
CitizenM Hotels
06.2022 - Current
Day Ambassador
CitizenM
10.2021 - 06.2022
Outreach Event Coordinator (TAP)
Alameda County Registrar of Voters
06.2021 - 11.2021
Writing Tutor Intern
826 Valencia
01.2021 - 06.2021
Document Control Specialist
Computacenter
01.2015 - 03.2019
Associate of Arts -
Ohlone College
Bachelor of Arts -
CSU East Bay
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