Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Bailey

Houston

Summary

Dynamic operations leader with extensive experience at Walmart, excelling in staff training and strategic planning. Proven track record in enhancing customer satisfaction and driving sales growth through effective communication and merchandising strategies. Skilled in P&L management, fostering a motivated team environment, and optimizing resource allocation for peak performance.

Overview

6
6
years of professional experience

Work History

GM Coach

Walmart
04.2025 - Current
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Implemented merchandising strategies to enhance product visibility and drive sales growth.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Managed schedules, ensuring optimal resource allocation for team tasks and projects.

Coach

Walmart
10.2023 - 04.2025
  • Oversaw cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Managed daily operations, ensuring optimal store performance and customer satisfaction.
  • Implemented visual merchandising strategies to increase product visibility and appeal
  • Monitored sales trends, adjusting merchandising strategies to meet customer demand.
  • Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.

Entertainment Team Lead

Walmart
10.2022 - 09.2023
  • Trained new associates on processes, safety protocols, and customer service techniques.
  • Coordinated schedules and delegated responsibilities to optimize productivity within the team.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.

Homelines Team Lead

Walmart
03.2022 - 10.2022
  • Trained new employees on operational procedures and best practices to enhance team performance.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Service and Engagement Team Leader

Target
08.2021 - 03.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Closely monitored cash handling procedures to ensure efficiency and accuracy.
  • Leader in driving customer experience and promoting available rewards programs.

Assistant Manager

Walmart
05.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Frontend Team Lead

Walmart
09.2019 - 04.2020
  • Led front-end development team, streamlining workflows and enhancing customer experience.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Houston Can Academy
Houston, TX

Skills

  • Operations management
  • Staff training and development
  • Strategic planning
  • Verbal and written communication
  • P&L management
  • Community outreach

Timeline

GM Coach

Walmart
04.2025 - Current

Coach

Walmart
10.2023 - 04.2025

Entertainment Team Lead

Walmart
10.2022 - 09.2023

Homelines Team Lead

Walmart
03.2022 - 10.2022

Service and Engagement Team Leader

Target
08.2021 - 03.2022

Assistant Manager

Walmart
05.2020 - 08.2021

Frontend Team Lead

Walmart
09.2019 - 04.2020

Houston Can Academy