Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Barrett

Maricopa,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities

Overview

12
12
years of professional experience

Work History

Outlet Specialist

Bobs Discount Furniture Llc
11.2024 - 04.2025
  • Greeted customers provided customer service including product knowledge testing products with customer updating customer information processing payments
  • Followed all company policies and procedures to deliver quality work
  • Built and maintained positive customer rapport increasing the the opportunity for returning customers
  • Enhanced customer satisfaction with being honest and trustworthy
  • Collected, arranged, and input information into database system.
  • Trained new sales associates on company policies, selling techniques, and customer services
  • Achieved management set monthly goals consistently

Unarmed Security Officer

Inter-Con Security Systems Inc.
07.2022 - 11.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.

Nail Technician

Nesh Body Waxing and Spa
05.2020 - 07.2022
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Delivered detailed nail art and design, elevating salon's reputation for creativity.

Receptionist

Liberty Tax Service
11.2018 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

General Laborer

Adecco
11.2017 - 11.2018
  • Role: General labor in a warehouse environment. making boxes, order picking, and labeling merchandise.

Warehouse associate

First rate staffing
06.2017 - 11.2017
  • order picking using RF scanner
  • Pre-shipment inspection printing order history sheet and ensuring all contents of pack is secure
  • Using pallet jack and electric cherry picker for order fulfillment and Pallet receiving

Collections

Staff Mark Staffing Bryan & Bryer
12.2016 - 06.2017
  • Performed 300+ daily outbound calls to customers and relatives as well as taking inbound calls
  • Collected past due balances, made payment arrangements, collected payments, closing cases in a timely manner
  • Updating all customer information in database To ensure accuracy for the accounts owed

Customer Service Representative

Shiekh Shoes
03.2016 - 12.2016
  • Placing phone orders processing payments and returns
  • Updating customer information and shipping preference
  • Providing order status to customer
  • Finding solutions to customer questions and concerns via phone and email

Customer service enrollment agent

Crossfire marketing llc
08.2013 - 01.2015
  • Role: Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
  • Made cold calls to prospective clients giving knowledge of the product
  • Scheduled appointments for follow ups
  • Maintained lists of clients already called
  • Maintained call logs and report details to supervisor
  • Provided feedback to clients when required
  • Met and maintained successful closing and sales ratio record
  • Worked closely with management to teach team members closing techniques as well as maintaining the control of the call and using rebuttals to close sale

Education

Manicurist License - Cosmetology And Beauty

Hesperia Beauty School
Hesperia
03.2022

Diploma -

Goodwill high school
Victorville, CA
01.2006

Skills

  • Proficient with Microsoft office
  • Customer Service
  • Leadership skills
  • Interpersonal skills
  • Collections

Timeline

Outlet Specialist

Bobs Discount Furniture Llc
11.2024 - 04.2025

Unarmed Security Officer

Inter-Con Security Systems Inc.
07.2022 - 11.2024

Nail Technician

Nesh Body Waxing and Spa
05.2020 - 07.2022

Receptionist

Liberty Tax Service
11.2018 - 05.2020

General Laborer

Adecco
11.2017 - 11.2018

Warehouse associate

First rate staffing
06.2017 - 11.2017

Collections

Staff Mark Staffing Bryan & Bryer
12.2016 - 06.2017

Customer Service Representative

Shiekh Shoes
03.2016 - 12.2016

Customer service enrollment agent

Crossfire marketing llc
08.2013 - 01.2015

Manicurist License - Cosmetology And Beauty

Hesperia Beauty School

Diploma -

Goodwill high school

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