Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TATIANA BESS

Naples,Florida

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Licensed Realtor

Marzucco Real Estate LLC
08.2023 - Current
  • Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
  • Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
  • Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
  • Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
  • Utilized advanced marketing techniques to showcase properties effectively, attracting more potential buyers.
  • Hosted engaging open houses that showcased properties'' unique features, increasing buyer interest and offers received.
  • Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
  • Arranged for inspections and surveys of sold properties.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
  • Communicated with clients to understand property needs and preferences.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.

Coach/Team Trainer

Alorica
10.2022 - Current
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Patient Intake Coordinator

Radiology Regional
06.2021 - 09.2022
  • OPENER, MAKE SURE MONEY IN THE BOX IS GOOD FOR THE DAY AND THAT WE HAVE ENOUGH CHANGE
  • OPEN OFFICE CHECK IN PATIENTS VERIFY INSURANCE, MAKE SURE PATIENTS DON'T NEED AUTH AND CREATE ESTIMATES FOR INSURED OR SELF-PAY PATIENTS
  • MAKE SURE LOBBY IS ORGANIZED AND MEETING PATIENTS EXPECTATIONS
  • CLOSE OUTS AND ASSISTING MY COWORKERS WITH ANYTHING
  • I'M CURRENTLY TRAINING NEW HIRES
  • I FIND SOLUTIONS FOR ALL PROBLEMS IF NOT REPORT IT TO MY MANAGER I ALSO CALL FOR VERBAL ORDERS, SPEAK WITH DRS
  • TRANSLATE FOR THE OFFICE
  • ANSWER PHONE CALLS, FAXES ETC.

Pharmacy Technician

Walgreens
01.2020 - 06.2021
  • PROVIDE CUSTOMER SERVICE, RING UP PRESCRIPTIONS, FILL PRESCRIPTIONS, LOOK FOR PRESCRIPTIONS, VERIFY INSURANCES, CALL INSURANCES, SPEAK TO PATIENTS AND INSURANCES AND DOCTORS TO BETTER ASSIST PATIENTS
  • COUNT AND MAINTAIN INVENTORY, MAKE SURE AMOUNT OF MEDICATION PRESCRIBED CORRECT
  • MAKE SURE THE MEDICATIONS PRESCRIBED BELONGS TO PATIENT AND IS CORRECT
  • COLLECT PAYMENTS.

PT Coordinator

CORA PHYSICAL THERAPY
03.2018 - 08.2019
  • CHECK IN AND CHECK OUT PATIENTS, VERIFY INSURANCE, CHECK FOR AUTHORIZATIONS AND CLAIMS, COLLECT PAYMENTS, SCHEDULE APPOINTMENTS, TRANSLATE, HELP SET UP ROOM
  • OPEN AND CLOSE OUTS OF THE CLINIC
  • ANSWER PHONE CALLS, FAX ETC.

Machine Operator/Assembler

Arthrex
06.2014 - 10.2018
  • MAKE ORTHOTIC OR PROSTHETIC DEVICES, ASSEMBLE, INSPECT PRODUCT, PACKAGE IN A TIMELY MANNER, STERILIZE IN CLEAN ROOM.

Education

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT
07.2028

FLORIDA REAL ESTATE LICENSE -

LARSON REAL ESTATE
08.2022

440 LICENSE -

CENTRAL INSURANCE SCHOOL
08.2014

HIGH SCHOOL / CDA -

LORENZO WALKER TECHNICAL HIGH / COLLEGE
05.2014

Skills

  • Customer service
  • Pharmacy technician experience
  • Computer skills
  • Communication skills
  • English
  • Inventory control
  • Time management
  • Microsoft office
  • Pharmacy software
  • Microsoft outlook
  • Spanish
  • Microsoft word
  • Phone etiquette
  • Training & development
  • APPFILES
  • MATRIX MLS
  • EMAILS
  • MARKETING
  • SPANISH
  • Leasing and Sales
  • Contract Negotiation
  • Virtual Tour Creation
  • Property Valuation
  • Social Media Marketing
  • Real estate marketing strategies
  • Open house organization
  • Customer service orientation
  • Property valuation expertise
  • Client relationship management
  • Attention to detail
  • Strong communication skills
  • Real estate law understanding
  • Ethical decision-making
  • Real estate investment insights
  • Networking abilities
  • Continuing education commitment
  • Creative problem-solving
  • Comparative Market Analysis
  • Presenting
  • Property Tours and Inspections
  • Buyer Contracts
  • Lead Follow up
  • Rental Management
  • Notary Public
  • MLS Expert

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Licensed Realtor

Marzucco Real Estate LLC
08.2023 - Current

Coach/Team Trainer

Alorica
10.2022 - Current

Patient Intake Coordinator

Radiology Regional
06.2021 - 09.2022

Pharmacy Technician

Walgreens
01.2020 - 06.2021

PT Coordinator

CORA PHYSICAL THERAPY
03.2018 - 08.2019

Machine Operator/Assembler

Arthrex
06.2014 - 10.2018

Bachelor of Science - Finance

Western Governors University

FLORIDA REAL ESTATE LICENSE -

LARSON REAL ESTATE

440 LICENSE -

CENTRAL INSURANCE SCHOOL

HIGH SCHOOL / CDA -

LORENZO WALKER TECHNICAL HIGH / COLLEGE

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TATIANA BESS