Tatiana Cabor
Alamosa,CO
Summary
Dynamic and adaptable professional with a proven track record in enhancing customer satisfaction and improving operational efficiencies across various roles. Skilled in data analysis and customer service, I excel in critical thinking and problem-solving, significantly contributing to quality control and organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Denver Air Connection
10.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Gate Agent
Denver Air Connection
03.2024 - 10.2024
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Waitress Trainer
Calvillo's Restaurant
03.2022 - 10.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Develop event organization for up to 100 clients.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Virtual Assistant
Moni's Cleaning Services
04.2021 - 04.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
Customer Service Specialist
TTEC
01.2020 - 12.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Industrial Engineer
Abogados S.A.S
01.2017 - 01.2018
- Assessed compliance of quality regulations and controls.
- Reviewed documents and prepared reports detailing data analysis trends as well as prospective solutions.
- Developed and implemented best practices, quality assurance standards and project management procedures.
- Improved efficiency and reduced costs by recommending new processes and identifying problems.
- Maintained excellent relationships with all stakeholders through ongoing business engagement..
Quality Engineering Intern
Gobernacion De Boyaca
06.2016 - 12.2016
- Participated in supplier audits, driving improvements in supply chain quality management.
- Collaborated with engineering teams on design reviews, providing input on manufacturability and assembly considerations for improved overall product quality.
- Examined a wide range of documentation identifying ongoing compliance issues, process weaknesses and inefficiencies.
- Documented audit test and findings.
- Verified compliance of company controls with established policies.
Education
Master of Arts - Digital Marketing And Ecommerce
Universidad De Boyaca
Tunja, Colombia07-2020
Associate of Arts - Integrated HSEQ Management Systems
Universidad De Boyaca
Tunja, Colombia07-2017
Bachelor of Arts - Industrial Engineering
Universidad De Boyaca
Tunja, Colombia12-2016
Skills
- Organizational skills
- Data analysis
- Data management
- Critical thinking
- Customer service
- Quality control
- Strong work ethic
- Attention to detail
Certification
- Certified Flight Attendant (CFA) - Department of Transportation - Federal aviation administration, 2024
- First Aid, CPR, and AED Certification - National CPR foundation, 2024
- Six Sigma Green Belt – LinkedIn learning, 2019
- Leadership and Teamwork – LinkedIn learning, 2019
- ISO 9001 2008 Internal quality audit – SENA, 2016
- ISO 9001 2008 Fundamentals of a QMS – SENA, 2016
- Integral process of product design – SENA, 2016
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Flight Attendant
Denver Air Connection
10.2024 - Current
Gate Agent
Denver Air Connection
03.2024 - 10.2024
Waitress Trainer
Calvillo's Restaurant
03.2022 - 10.2024
Virtual Assistant
Moni's Cleaning Services
04.2021 - 04.2022
Customer Service Specialist
TTEC
01.2020 - 12.2020
Industrial Engineer
Abogados S.A.S
01.2017 - 01.2018
Quality Engineering Intern
Gobernacion De Boyaca
06.2016 - 12.2016
- Certified Flight Attendant (CFA) - Department of Transportation - Federal aviation administration, 2024
- First Aid, CPR, and AED Certification - National CPR foundation, 2024
- Six Sigma Green Belt – LinkedIn learning, 2019
- Leadership and Teamwork – LinkedIn learning, 2019
- ISO 9001 2008 Internal quality audit – SENA, 2016
- ISO 9001 2008 Fundamentals of a QMS – SENA, 2016
- Integral process of product design – SENA, 2016
Master of Arts - Digital Marketing And Ecommerce
Universidad De Boyaca
Associate of Arts - Integrated HSEQ Management Systems
Universidad De Boyaca
Bachelor of Arts - Industrial Engineering
Universidad De Boyaca
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