TATIANA CASTANO
Little Ferry,USA
Summary
Bilingual industrial engineer with an MBA in data analytics. Skilled in project management and consistently recognized for achievements in planning, project administration, and operational enhancements. Possesses a strong understanding of technology and its terminology, particularly in the areas of cloud computing and software development. Known for organizational skills and commitment, with excellent active listening, communication, teamwork, and critical thinking abilities. Experienced in team building, leadership, risk management, and implementing scalable projects through DevOps. Additionally, adept at providing exceptional customer service. Currently pursuing a master's degree in management with a focus on data analysis.
Overview
9
9
years of professional experience
Work History
Project Manager
J2C Services
08.2022 - 07.2023
- Successfully managed multiple technological projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Responsible for the management of technological projects from inception to closure by Scrum methodology
- Team leadership, monitoring, and control of projects ensuring compliance with timely sprints activities according to the established backlog and very agile Scrum methodology
- Coordination of meetings according to scrum methodology, such as sprint planning, daily, and review & closing
- Excellent relationship, and active communication with stakeholders and specialists, promoting the collaborative work of the Scrum team and the projects are delivered within agreed timelines and budget
- Preparation of reports, creating and maintaining comprehensive projects documentation, updating projects status through the Planner tool, and creating formal opening and closing presentation for clients
- Backlog management, planning, and integration of project activities in Azure DevOps Boards
- Optimization of operational processes, analysis, and risk management of the project.
- Established effective communication among team members for enhanced collaboration and successful project completion.
QA Analyst & CCS Agent
Teleperformance (Nordstrom Campaign)
11.2020 - 05.2022
- Support the quality department as a "quality analyst" by Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles. And Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Conduct play roll sessions for validation of English language and service skills customers
- Provide attention and problem solving to North American clients
- And Provide the Interpreter service when necessary.
Control Tower Coordinator
BAVARIA S.A
02.2020 - 11.2020
- Collaborated with IT to develop user-friendly logistic project management tool, streamlining project tracking and reporting.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Test and validate the software under development as PO and functional user of it
- Consolidation and leadership of the control tower team belonging to the logistics area, ensuring the monitoring and control of the Bavaria operation fleet and compliance with KPIs
- Optimization of operating times, by eliminating rework, tasks inefficient and software implementation
- Making reports, attending and managing news presented in plants and/or CD, taking into account the logistic times (ETA, ATD, TAT) Working day, and others.
- Entered data, generated reports, and produced tracking documents.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
AU PAIR
AUPAIRCARE
11.2017 - 11.2019
- Participant in a cultural exchange program of direct interaction with culture and North American idiosyncrasy
- This experience allowed me to perfect my command of the English language, and strengthen my interpersonal communication skills, planning, decision-making, time management, leadership, analysis, risk management, and prevention.
Logistics Coordinator and Head of Dispatches
LeGrand France
04.2014 - 04.2017
- Responsible for the initiation, planning, execution, and monitoring of logistical projects.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Planning and coordination of work shifts, decision-making, and customer service
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Optimization of 40% of operating times through process automation, software implementation, production forecasting, task restructuring, and packaging and production time optimization
- Developed and deployed strategies to save time and expenses associated with goods movements
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
Education
Master's degree in business administration - Data Analytics -
Saint Leo University
English conversation & culture
Towson University, MDPower BI Data Analyst -
Smart Data
06.2023
Agile Methodologies -
Platzi
05.2023
Scrum Master -
Platzi
05.2023
Project Manager Specialist: Project Management -
Platzi
04.2023
Digital Project Management: Project Management -
Platzi
03.2023
Microsoft Azure Fundamentals: AZ-900 -
Microsoft- BAM Academy
04.2022
Industrial Engineering -
Universidad Autónoma De Occidente
05.2014
Skills
- Project management
- Time management
- Organizational Skills
- Customer Relations
- Data Analysis
- Agile Methodology
- Business Analysis
- Adaptability and Flexibility
- Cross-Functional Collaboration
- Teamwork
- Change and Risk Management
- Critical and creative thinking
- Logistics Management
- Problem solving ability
Technicalqualifications
- Azure Devops
- Notion
- Trello
- Airtable
- Power BI
- Canva
- Microsoft Word
- Excel
References
- Gilbert Tapasco, Regional Transport Manager Bavaria, 316-520-3473, nalig07@gmail.com
- Anthony Rugama, Cloud Solution Architect at Microsoft, anthony.rugama@microsoft.com
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Project Manager
J2C Services
08.2022 - 07.2023
QA Analyst & CCS Agent
Teleperformance (Nordstrom Campaign)
11.2020 - 05.2022
Control Tower Coordinator
BAVARIA S.A
02.2020 - 11.2020
AU PAIR
AUPAIRCARE
11.2017 - 11.2019
Logistics Coordinator and Head of Dispatches
LeGrand France
04.2014 - 04.2017
Master's degree in business administration - Data Analytics -
Saint Leo University
English conversation & culture
Power BI Data Analyst -
Smart Data
Agile Methodologies -
Platzi
Scrum Master -
Platzi
Project Manager Specialist: Project Management -
Platzi
Digital Project Management: Project Management -
Platzi
Microsoft Azure Fundamentals: AZ-900 -
Microsoft- BAM Academy
Industrial Engineering -
Universidad Autónoma De Occidente
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