Tatiana Castillo
Moreno Valley,California
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
Perris, CA
08.2023 - Current
- Executed safety protocols to protect the warehouse's assets.
- Conducted regular security checks throughout the warehouse to identify any areas of concern.
- Conducted safety inspections to identify potential risks or non-compliance with regulations.
- Analyzed data from incident reports to determine trends and recommend corrective action plans.
- Monitored CCTV surveillance to detect suspicious activity and reported any findings immediately upon discovery.
- Provided assistance in the training of new hires on asset protection procedures.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Assisted in emergency evacuation procedures, ensuring the safety of all associates.
- Maintained safety and security of premises, visitors and employees.
- Prepared detailed reports on security incidents for review by management.
- Conducted regular audits of physical inventory to ensure compliance needs were met.
- Reviewed employee job descriptions to ensure they accurately reflect their duties as it relates to health and safety requirements.
- Investigated accidents and incidents occurring in the workplace and prepared detailed reports outlining root causes, corrective actions taken.
- Ensured proper disposal methods were followed for any hazardous waste generated by the company.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
Packer
Walmart.com
Perris, CA
09.2022 - 08.2023
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Packed products in accordance with specified instructions.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Provided assistance in the assembly line when needed.
- Inspected packages for accuracy and completeness before shipping.
- Labeled boxes, crates, and other containers accurately.
- Assembled customer orders from stock and packed items in boxes.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Assisted in loading packed goods onto delivery vehicles using appropriate equipment.
Team Associate
Walmart
Hemet, CA - California
10.2021 - 09.2022
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sortation Associate
Amazon LLC
Riverside, CA
11.2019 - 02.2021
- Selected, packed and shipped over 300 orders per hour during peak periods.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Sorted packages into delivery routes by factors such as size, weight and destination
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
Telephone Operator
Starcrest Of California
Perris, CA
02.2019 - 09.2019
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service and input orders.
- Completed connections between callers, departments and professionals.
- Answered up to 70 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Handled incoming and outgoing calls according to standard operating procedures.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Set up new accounts and listed personal, demographic and payment information in system.
- Provided timely, courteous and knowledgeable responses to information requests.
Cashier
Big League Dreams
Perris, CA
05.2015 - 03.2019
- Managed multiple food orders at once without safety issues
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Team Member
Pieology Pizzeria
Menifee, CA
10.2016 - 04.2017
- Worked assigned positions accurately and productively Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Kept stations stocked and ready for use to maximize productivity.
- Answered guest questions, delivering most accurate and updated information available.
Education
Associate of Science - Medical Assistant
Platt College - Riverside
Riverside, CASome College (No Degree) - Pre-Kinesiology
California State University - San Marcos
San Marcos, CASkills
- Liquor regulations and compliance
- Payment processing
- Cash management
- Loss prevention
- Customer greeting
- CCTV tracking
- Compliance Monitoring
- Customer assistance
- Merchandise restocking
- Issue resolution
- Product recommendations
- Scanning and copying
- Microsoft Office proficient
- Telephone etiquette
- Adaptable and flexible
- Distribution services
- Service-oriented
- Team collaboration
- Strong organization skills
- Relationship building
- Friendly, positive attitude
- Inbound and outbound calling
- Quality assurance
- Bilingual Spanish and English
- Returns and exchanges
- Report writing skills
Accomplishments
- Recognized as Employee of a mentee and leadership program for outstanding performance and team contributions in order to move up in company within 5 months of start date
- Consistently maintained high customer satisfaction ratings.
Certification
- CPR and BLS certified
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Asset Protection Associate
Walmart
08.2023 - Current
Packer
Walmart.com
09.2022 - 08.2023
Team Associate
Walmart
10.2021 - 09.2022
Sortation Associate
Amazon LLC
11.2019 - 02.2021
Telephone Operator
Starcrest Of California
02.2019 - 09.2019
Team Member
Pieology Pizzeria
10.2016 - 04.2017
Cashier
Big League Dreams
05.2015 - 03.2019
Associate of Science - Medical Assistant
Platt College - Riverside
Some College (No Degree) - Pre-Kinesiology
California State University - San Marcos
Similar Profiles
Jimisha WattsJimisha Watts
Customer Service Desk Associate at WalmartCustomer Service Desk Associate at Walmart
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Roy TeradaRoy Terada
Professional Packager at Gail BanksProfessional Packager at Gail Banks