Tatiana Castro
Port Saint Lucie,FL
Summary
Flexible Bilingual Medical Administrative Assistant / Customer Service representative passionate about patient care and aptitude for frontend and back desk duties as demonstrated over 8 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Efficient in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
7
7
years of professional experience
Work History
Assistant to the Registrar
Florida Career College
Lauderdale Lakes, FL
10.2015 - 06.2016
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation for over 30 students.
- Answered and Managed phone and email correspondence and handled incoming and outgoing mail and faxes, data entry and filing word processing clerical duties.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted invoicing and investigated accounts receivables.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted and Volunteered coworkers and staff members with special projects and tasks on daily basis.
Medical Assistant
US Oncology & Hematology Consultant
Plantation, FL
06.2016 - Current
- Managed over 100 daily of high phone volume of multi lines.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight all vitals.
- Performed clerical duties, such as word processing, data entry, answering phones and filing, faxing ,emailing etc.
- Documented vital signs and health history medication information, symptoms and allergies for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled and rescheduled appointments for over 100 registered patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered and preparing initial charts forms and copied insurance cards to collect patient information for billing and insurance filing..
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Education
Medical Assistant Diploma - Medical Assisting
Florida Career College
Lauderdale Lakes, FL06.2016
Skills
- Managing high multi line Telephone System Operation
- Coordinating Drug Refills
- Cleaning and Organizing
- Treatment Room Preparation
- All ends of Medical Records/ Medical history
- EMR Systems/ Electronic charting
- HIPAA Compliance
- Professional Bedside Manner
- Proper Sterilization Techniques
- Medical Billing
- Medical and Non medical Inventory and Supply Management
- Insurance Forms and Claims
- Monitoring Patient Progress
- Standards Compliance
- Referral Verification
- Performing EKGs
- Phlebotomy Functions
- Vitals signs Collection and Documentation/ Height and Weight Measurement
- Patient Preparation and Assistance
Languages
Spanish
English
Timeline
Medical Assistant
US Oncology & Hematology Consultant
06.2016 - Current
Assistant to the Registrar
Florida Career College
10.2015 - 06.2016
Medical Assistant Diploma - Medical Assisting
Florida Career College
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