Tatiana Castro
Lawrenceville,GA
Summary
Dedicated Front Office Administrator with a proven track record in efficient task management and customer service excellence. Skilled in data management, scheduling, and maintaining seamless office operations.Known for strong communication, problem-solving, and adaptability in fast-paced environments. Committed to enhancing office productivity and achieving administration goals. Thrives under pressure and consistently earns high marks for work quality and efficiency.
Overview
7
7
years of professional experience
Work History
Interim HR Admin
Cintas
Lawrenceville, GA
03.2025 - Current
- Organized onboarding activities for new hires including orientations, paperwork, room reservations, equipment setup, and catering arrangements ensuring team introductions.
- Assisted with planning, organizing and coordinating company events.
- Provided administrative support for HR projects and initiatives.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Managed confidential employee information with discretion and integrity.
- Assisted in recruitment process by communicating directly with candidates and coordinating interviews.
Front Office Administrator
CINTAS, Professional Uniform and Facility Services
Lawrenceville, Georgia
09.2022 - Current
- Performed general clerical duties such as photocopying, faxing, scanning .
- Ensured compliance with all relevant laws and regulations concerning office operations.
- Organized company events such as conferences, seminars or customer tours.
- Answered customer queries via email or telephone in a professional manner.
- Researched and prepared reports required by management for the preparation of meeting agendas, presentations and other documentation materials needed.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Developed filing systems for records management and retrieval.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Supported Human Resources department by maintaining personnel files and updating employee records as necessary.
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
Lawrenceville, Georgia
11.2021 - 09.2022
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Cashier
Publix
Lawrenceville, Georgia
07.2018 - 05.2020
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
Berkmar High
05-2019
Skills
- Schedule management
- Proficient in Microsoft Office Suite
- Event planning
- Document management/organization
- Problem-solving
Languages
Spanish
Native language
English
Proficient (C2)
C2
Timeline
Interim HR Admin
Cintas
03.2025 - Current
Front Office Administrator
CINTAS, Professional Uniform and Facility Services
09.2022 - Current
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
11.2021 - 09.2022
Customer Service Cashier
Publix
07.2018 - 05.2020
High School Diploma -
Berkmar High
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