Tatiana Celestin
Poinciana,FL
Summary
Extensive experience in customer service with strong communication, problem-solving, and organizational skills. Thrives in dynamic and fast-paced environments, efficiently handles customer inquiries and resolves issues while delivering exceptional service. Demonstrates adaptability and keen attention to detail, effectively managing a variety of tasks and meeting diverse client needs. Approaches challenges with confidence, maintaining professionalism and a customer-first mindset. Proactive attitude and commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Care Specialist
CLEAR
04.2024 - Current
- Act as our members' primary point of contact through telephone, email, and live chat interactions
- Contribute to our world-class customer service by devising creative solutions and offering clear guidance to our members
- Think creatively about ways to improve and strengthen CLEAR's relationship with members
- Assist members in managing their CLEAR membership
- Recognize members' needs and present solutions that include upselling CLEARs products and services
- Develop rapport with our members in all interactions; offer solutions - not excuses
- Identify potential improvements and recommend them to Member Care leadership; support change initiatives
- Consistently meet and exceed department set KPIs
Service & Sales Representative
CLEAR
10.2023 - 04.2024
- Drive membership growth and provide excellent customer service to new and current members.
- Engage with travelers, explain the benefits of CLEAR's services, and convert potential customers into loyal members.
- Work in a fast-paced environment, using energy, communication skills, and a drive for success to exceed sales targets.
- Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
- Create positive and memorable experiences for travelers, members, and potential customers by delivering top-tier service and addressing inquiries.
- Follow all security protocols, including verifying airline documents and confirming traveler identification, while maintaining strict adherence to safety procedures.
- Meet or exceed daily and monthly sales targets by proactively enrolling new members and using effective sales techniques
Barista Trainer
Universal Studios
07.2022 - 10.2023
- Instructing new baristas on opening and closing procedures, guest service expectations, and other skills
- Overseeing new hires along with other team leaders
- Motivating and leading new hires in accordance with Starbucks' values and culture
- Interacting with customers, taking orders, and answering questions
- Performing various administrative tasks
- Giving helpful feedback to new hires based on their individual needs
Education
Associate of Arts - Business Administration And Management
Valencia College
Kissimmee, FL05-2025
High School Diploma - undefined
Oak Ridge High School
05.2021
Skills
- Microsoft Excel
- Microsoft Office
- Communication Skills
- Inventory Control
- Customer Service Skills
- Salesforce
- Complaint handling
- Member correspondence
Certification
- Certified Adjuster (CA) Designation, AdjusterPro, 2024
- 0620 - Adjuster - All Lines License,Florida, 2024 (Active)
Timeline
Member Care Specialist
CLEAR
04.2024 - Current
Service & Sales Representative
CLEAR
10.2023 - 04.2024
Barista Trainer
Universal Studios
07.2022 - 10.2023
High School Diploma - undefined
Oak Ridge High School
- Certified Adjuster (CA) Designation, AdjusterPro, 2024
- 0620 - Adjuster - All Lines License,Florida, 2024 (Active)
Associate of Arts - Business Administration And Management
Valencia College
Similar Profiles
A'Drian WilliamsA'Drian Williams
Sales and Service Representative at ClearSales and Service Representative at Clear
Josalyn GrayJosalyn Gray
Clear Ambassador at CLEARClear Ambassador at CLEAR
Quinn HannahQuinn Hannah
Ambassador at ClearAmbassador at Clear