Tatiana Chea
West Palm Beach
Summary
Knowledgeable and dedicated professional with extensive experience in the Customer Service and Administration industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Guest Experience Specialist
Signature Flight Support
10.2023 - Current
- Addressed customer queries, utilizing troubleshooting skills to improve service response times.
- Implemented feedback-driven changes, boosting overall customer satisfaction and loyalty.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Esuites
08.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained efficient office operations by handling errands and administrative functions.
- Scheduled, coordinated and confirmed appointments and meetings.
Data Analyst
Automotive Management Services Inc
01.2023 - 06.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
Information Technology Specialist
Automotive Management Services Inc
04.2022 - 04.2023
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Reynolds & Reynolds and Dealertrak.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Administrative Assistant
Custom Jet Charters
01.2022 - 03.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Performed research to collect and record industry data.
- Organized weekly staff meetings.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Customer Service Representative
Signature Flight Support
11.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Barista
Pga National Resort & Spa
11.2015 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
Education
Bachelor of Arts - Accounting And Finance
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Finance
Palm Beach State College
Palm Beach Gardens, FL12.2018
Skills
- Office Equipment Operation
- Confidentiality and Data Protection
- Strong Organizational Skills
- Verbal and Written Communication
- Judgment and Decision Making
- Document and File Management
- Multitasking and Time Management
- Ease with Computers and Technology
- Data Entry
- Customer Service
Timeline
Guest Experience Specialist
Signature Flight Support
10.2023 - Current
Assistant Manager
Esuites
08.2023 - 10.2023
Data Analyst
Automotive Management Services Inc
01.2023 - 06.2023
Information Technology Specialist
Automotive Management Services Inc
04.2022 - 04.2023
Administrative Assistant
Custom Jet Charters
01.2022 - 03.2022
Customer Service Representative
Signature Flight Support
11.2019 - 12.2021
Barista
Pga National Resort & Spa
11.2015 - 07.2019
Bachelor of Arts - Accounting And Finance
Florida Atlantic University
Associate of Arts - Finance
Palm Beach State College
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