Tatiana Clark
Atlanta,GA
Summary
To find a challenging and rewarding position that affords the opportunity to further develop my people oriented experience, communication skills and my problem analysis and problem-solving abilities. I have 10 years of experience in Customer Service and 10 years of call center experience. Excellent knowledge of working in a fast-paced environment and dissecting as well as resolving problems to improve customer satisfaction. I am detailed oriented, able to multi-task effectively, and have an initiator attitude to take on new challenges and advance capabilities. I am motivated to learn new skills and complex technologies in a dynamic and stable workplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Centralized Services Specialist I
Walgreens Pharmacy
Atlanta, GA
11.2023 - Current
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system
- Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
- Resolves all data entry related exceptions
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
- Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects
- Provides assistance to Pharmacists, both those in the facility and those at other locations
- Identifies and communicates issues to senior level staff as appropriate
Early Voting Assistant Manager
Fulton County Registration and Elections
Atlanta, GA
01.2019 - Current
- The Early Voting Assistant Managers perform duties as a poll assistant manager of an early polling facility for in-person voting
- The Early Voting Assistant Managers are responsible for the supervision of assigned staff while providing exceptional customer service to in-person voters
- The Early Voting Assistant Manager serves as the immediate back-up of the polling facility Manager
- The Early Voting Assistant Manager also serves as the Subject Matter Expert on Election Policies and Procedures for their selected polling facility
- Their fundamental duty is to ensure that their polling facility is in compliance with the rules and regulations as prescribed in the Official Code of Georgia Annotated Manual and the Fulton County Election Procedures
Customer Service Representative I
IGT
01.2015 - 01.2019
- Handled 60-100 calls a day
- Answered calls from retailers to provide prompt and accurate service including downloads, supply requests via SAP, dispatch requests, troubleshooting and problem escalation
- Diagnose and troubleshoot problems and take appropriate action
- Input call data into the company database
- Maintained a high rating for company call metric system
- Properly directed inbound calls in phone queues to improve call flow
- Built customer loyalty by placing follow-up calls for customers who reported terminal issues
- Assisted GA Field Service Technicians with new lottery terminal installations via ES Connect and Retailer Management Systems
- Assisted and trained new associates
- Performed other job duties as required
Security
CSC
01.2014 - 01.2016
- Greet guest as they enter and leave venue
- Enforce venue policies and procedures
- Answers questions, resolve complaints, gives directions
- Scan/Check Tickets
- Directs parking
- Conducts safety inspections and reporting unsafe conditions or other hazards
- Responds to guest conflicts and other incidents
- Complete written incident report
- Assists with evacuations and other crowd management duties
Technical Support Associate
WIPRO UNLIMITED
01.2012 - 01.2014
- Perform system administration incident/problem determination and resolution on a 24x7 basis
- Performs Service Requests based on Standard Operating Procedures
- Problem Change and Configuration management
- Input data into company database
- Handles issues independently and suggest/implement services improvements plans
- Identify and highlight scope of automation to lead or Manager
Education
Bachelor's - Business Project Management
Columbia Southern University
11-2025
Associates of Science - Business Administration
Columbia Southern University
Atlanta, GA05.2018
Skills
- Excel
- Filing
- Microsoft Office
- Posting
- Customer Service
- Call Center
- CSR
- Customer Support
- Customer Care
- Product Development
- Communication Skills
- Technical Support
- Microsoft Windows
- Operating Systems
- System Administration
- Help Desk
- Facilities Management
- Computer Networking
- Software Troubleshooting
- Salesforce
- Project management
- Negotiation
- Sales
- Technical sales
- Windows
- Help desk
- SAP
- Cash register
- Supervising experience
- Telemarketing
- Cash handling
- Organizational skills
- Writing skills
- Case management
- Management
- Marketing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Front desk
- Medical terminology
Certification
Driver's License
Computer and Technical Skills
Microsoft Office Applications (Word, Excel, PowerPoint), Microsoft, Insurance verification, filing charts, payment posting, collect co-pays, register patients
Personal Information
Authorized To Work: US
Timeline
Centralized Services Specialist I
Walgreens Pharmacy
11.2023 - Current
Early Voting Assistant Manager
Fulton County Registration and Elections
01.2019 - Current
Customer Service Representative I
IGT
01.2015 - 01.2019
Security
CSC
01.2014 - 01.2016
Technical Support Associate
WIPRO UNLIMITED
01.2012 - 01.2014
Bachelor's - Business Project Management
Columbia Southern University
Associates of Science - Business Administration
Columbia Southern University
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